Chase Bank offers a range of banking services, including checking, savings, and mobile banking, with deposit products provided by JPMorgan Chase Bank, N.A., Member FDIC. Customers appreciate the high level of customer service, especially from staff members like Ms. Monica, who is described as professional, friendly, and very helpful. She takes time to explain everything and makes customers feel comfortable and valued. Many reviews highlight her dedication, going above and beyond to assist with loans, account openings, and answering questions. She works closely with other staff members, such as loan officers, to ensure clients receive the best support. However, some customers find the location challenging due to heavy traffic, making it difficult to access the bank and ATMs. They suggest placing ATMs in more convenient places, like other businesses, to improve accessibility. Overall, Chase Bank is recognized for excellent customer service, especially from Monica, though location accessibility remains a concern.
There's too much traffic around this location & it makes it very hard to get in & out of. I wish they would put their ATMs in other businesses like when they had them in Walgreens. Their banks are usually in very busy places & I'm disabled & I don't like trying to navigate in & out of them.
November 2023
Really amazing customer service! Ms Monica was such a joy to work with; she answered all my questions, was very professional, and a delight to talk with. Most definitely will continue with chase.
September 2023
Really satisfied with Ms. Monica Lorraine Adam’s service. She took her time to explain and sure that I understand everything. She will make sure you feel confortable and special. I ?recommend Ms. Adams.
