Colonial Savings, F.A., located west of Downtown Fort Worth, offers personalized banking solutions tailored to the needs of the community. The bank prides itself on friendly service, as highlighted by customers who appreciate the helpfulness and respect shown by employees like Sherri and Jhoana. Many clients have enjoyed long-term relationships with Colonial, noting the knowledge and professionalism of the staff. However, some reviews mention a decline in customer service quality, pointing out issues like ignored requests and a perceived lack of client importance. Nonetheless, the bank's team is described as efficient, particularly during the mortgage process, with customers praising their communication and commitment to timely closings. Colonial also provides exceptional support for those facing financial difficulties, demonstrating a dedication that goes beyond traditional banking. Overall, Colonial Savings aims to be a trusted financial partner, focusing on both individual and community prosperity.
I have been with Colonial Savings for over 40 years. I use the Lewisville branch now and have for over 20 years. I've never had a problem & love the tellers who work there. They're always friendly and know me by name. I'll be with Colonial Savings till I'm not here to go to the drive thru.
August 2025
Colonial has been our go-to bank for checking and mortgage services for 30+ years. It's like the gold old-fashioned local banks towns used to have. Nothing impersonal here. Always friendly and helpful.
August 2025
Great customer service !!! Great Communication !!! A+A++++
