Colonial Savings, F.A., located west of Downtown Fort Worth, offers personalized banking solutions tailored to the needs of the community. The bank prides itself on friendly service, as highlighted by customers who appreciate the helpfulness and respect shown by employees like Sherri and Jhoana. Many clients have enjoyed long-term relationships with Colonial, noting the knowledge and professionalism of the staff. However, some reviews mention a decline in customer service quality, pointing out issues like ignored requests and a perceived lack of client importance. Nonetheless, the bank's team is described as efficient, particularly during the mortgage process, with customers praising their communication and commitment to timely closings. Colonial also provides exceptional support for those facing financial difficulties, demonstrating a dedication that goes beyond traditional banking. Overall, Colonial Savings aims to be a trusted financial partner, focusing on both individual and community prosperity.
I have been a Colonial Savings customer for over 25 years. The tellers at the West Freeway location in Ft. Worth are amazing! They are genuinely kind and knowledgeable. Sheri always makes me feel special when I walk in the door. She makes an effort to go the extra mile to help me in anyway she can.
January 2024
Jhoana and Sherri are amazing! Great customer service, awesome attitudes and atmosphere, I 100% trust them with my money
March 2023
I've been with this mortgage for a long time, and had nothing but the best experience with all the employees. There are all very respectful and knowledgeable.
