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February 2024 by Luis De Jesus
I have been waiting for someone to get me a pair of sneakers for over 20 minutes there are about 10 people in the same situation its really bad. There are allot other employee doing nothing and one person in shoe dept. Really bad. ?
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December 2023 by Shania O.
They are removing the Stanley colors!Also I think the new lava color is very unnecessary
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November 2023 by Rachel P.
Make sure too look at your receipts!! Bought 2 Nike sweatpants that had a tag of $55 each but they were ringing up as $60 individually. Went I went inside to let the lady know where was a mistake & she acted like it was a common thing & quickly corrected it. Did not offer an apology or nothing so they are knowing scamming people! Make sure to verify that everything is ringing up as it is tagged!!
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September 2023 by Angel Aldaco
Waited half an hour when it wasn't busy for some shoes and never got help. I had already used the kiosk and they skipped over kiosk to help someone else that had just got there
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August 2023 by Derrick Jeffress
All the associates in the shoe area seem to be in the back despite dozens of customers looking for shoes. They had my size so I'm happy even after the wait
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June 2023 by Peggy S.
Yesterday evening I came in because I'm in the market for a bike. I wanted to shop prices and see how well it fit considering my height. There wasn't anyone at the counter so I pressed the button to alert an associate. I don't know if I even got the young lady's name but she was extremely helpful, resourceful and nice. I believe she said she usually works in golf, I think I heard her say. I just want to make sure that the recognition is given to the correct associate. It is great to know that great customer service still exists. I was in the store about 8 PM yesterday evening. Thank you so much.
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May 2023 by 90s kid
Called about a Jordan shoe reservation to see if that store was doing in-store raffles with the driest comment. All the lady kept telling me is the information can be found online I have the app and it says ships to you but there are occasions where the store is doing a separate raffle that is not marketed online or the app sometimes is first come first serve, but mostly in-store raffles. Every time I call this store and ask about a Jordan it seems the staff have a problem. But when I call about other products, it’s no issue and have all the information in the world. But when I call about a Jordan something I’m pretty sure is a big Brand in your store I get a attitude or complete change the tone. It makes the brand look bad for lack of employee knowledge, and makes the store with Lack of customer service. People are only really doing raffles for the Jordans anyway so I don’t see why the employees or store don’t have much knowledge and if it’s not her department, then she should I transfer me to the shoe department or someone who has knowledge of the raffle not telling the customer to go online I particularly like to speak with a real person to give me more details in attempt to help me. This was the north east mall Fort Worth, Texas location
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April 2023 by Jamie M.
Horrible purchasing experience! Definitely not going back there (and it's close to my home). I went to purchase an Everlast boxing stand and the guy told me "we have two in stock - let me get it for you in the back". THIRTY minutes later he comes back out and says sorry he needs a forklift to get it... Takes my name and number and says he'll call me first thing in the morning for it. OBVIOUSLY, never got a call back. So when I call them the next afternoon, they said someone took some parts out of the box and she tries to send me (with one working leg) to the other side of the city to purchase one. Not accommodating of people's time and THEY DONT KNOW WHAT THEY HAVE AND DONT HAVE IN STOCK. Horrible experience. Their competitors are getting a new customer!
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March 2023 by Roman Rodriguez
I thought that all the bad reviews on this place were a bit overxaggerting since it just opened but earlier today me and my dad visited the store just to check to see if they had any co2 canisters for a bb gun but when we walked in there was no one that asked us if we needed help or anything then when we finally find someone that works there we tried to ask them and he just said immediately "NO!" after that we just left since we didn't get the chance to ask about anything else, never going there again.
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March 2023 by Cozelle Gilbert Jr
Thanks to Miss Eriga & Mr. Caden for helping me get my baseball equipment squared away. Very helpful & friendly staff.
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March 2023 by Felipe Montes
Great customer service, as I inquired about some elbow/knee pads for roller blading and they found them and had them waiting at the front desk when I arrived, all the staff was eager and willing to help even though I came near closing hours roughly 10min before they closed. Thank you all for your assertiveness may you all be safe and God bless ??
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March 2023 by Mr 210
Great customer service, as I inquired about some elbow/knee pads for roller blading and they found them and had them waiting at the front desk when I arrived, all the staff was eager and willing to help even though I came near closing hours roughly 10min before they closed. Thank you all for your assertiveness may you all be safe and God bless ??
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February 2023 by Rebecca W.
A mess and hard to find someone to help! I had to find a person to helps us. I will return just hope it gets better .
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February 2023 by Bradley Smith
Nice selection of sporting equipment. The prices are competitive. The staff is generally helpful. I've bought camping stoves and life jackets here. My son bought a really nice bike that was soon after stolen at UNT.
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January 2023 by Jim M.
I usally go into this store to pickup online orders, mostly shoes as I walk a bunch.They always have my favorite brand Brooks on hand, and have them ready within minutes after ordering their app rewards you for walking it ain't much but helps reduce the cost on purchases. You know I'm going walk around and marvel at all the stuff I like to have camping,fishing,clothing etc. But I'm always impressed how clean the place is floors shiny lights all lit ceiling tiles immaculate it's not easy keeping a store this size maintained as good. Even the windows are cleaned and nothing bothers me more than going anywhere & sit down to eat then look out the windows and realize how filthy it is. I know it's me but I truly appreciated those businesses that take time to have them cleaned periodically.
