EECU Credit Union is well-regarded for its friendly and helpful staff, especially at the 7th Street location in Fort Worth. Customers appreciate the cooperative service, with staff coming directly to serve residents across the street at Trinity Terrace on scheduled mornings. Many reviews highlight the excellent customer service, noting staff members like Kathy, Della, and Christina for their professionalism, patience, and quick assistance. New members often find the process smooth and efficient, with prompt greetings and minimal wait times. The credit union’s staff are willing to go above and beyond, including following up after branch hours to ensure customer needs are met. Additionally, the location features a friendly security guard who creates a welcoming atmosphere, making visitors feel comfortable and appreciated. Customers also value the support EECU provides during difficult times, such as allowing payment skips and partial payments to help avoid delinquencies. Overall, EECU Credit Union offers a positive experience characterized by attentive service, genuine kindness, and a community-focused approach that keeps members satisfied.
All good at the 7th Street location in Fort Worth. People there are very helpful and cooperative, and they now come to our location (Trinity Terrace) across the street to serve our residents every other Tuesday morning.
December 2023
Theresa White and Ms Alberto were amazing in helping me navigate fraud charges and replacing my cards!
December 2023
App is bad, service hours are low and so are the amount of customer service representatives, plus high amounts of service interruptions year, and rates/fees aren't competitive.
