Five Star Ford Service Center in North Richland Hills is known for attentive staff, quality service, and a positive customer experience. Customers appreciate the welcoming and professional attitude of their staff, especially sales representatives who take the time to understand customer needs and provide thorough, honest information. One customer highlighted the exceptional service from a salesperson who made the car-buying process enjoyable and transparent, ensuring confidence in their purchase of a Ford Expedition Tremor. The dealership also offers reliable vehicle service and repair. Customers have found the service department helpful and quick, with some noting a significant improvement over previous experiences. They have received assistance with warranty work, recalls, and repairs, often appreciating the quick turnaround and helpful loaner vehicles. Although some mention that scheduling appointments for certain repairs can take a couple of months, overall, the service quality is highly regarded. Pricing is considered comparable to other places, especially when factoring in the benefits of earning points to reduce costs on future visits. Customers who have struggled with complex repairs, like aligning difficult vehicles, have been pleased with the results, noting that Five Star Ford gets the job done right at a better price. Overall, the dealership is seen as a trustworthy place for both purchasing and servicing vehicles, with staff members who genuinely care about customer satisfaction.
Quick and easy service. Andy was friendly and answered all my questions. Cashiers were great and got me taken care of quickly
May 2026
Juan Nicolalde is an excelente sales rep he helped us a lot thank you.
March 2026
Excellent experience. Fast delivery time and kept me informed at all times about my vehicles. They repaired both of my personal vehicles. Will definitely be getting all of my service done at this dealership. Great experience from start to finish.
