JCPenney is a large retailer offering a wide selection of apparel, home furnishings, and more. Customers report a good selection of clothing, footwear, and accessories, often noting discounts and finding items like cologne, pants, and boots. The store carries national and private brands. Experiences with customer service vary. While some feel the general customer service is not great, many reviews highlight specific, exceptional employees who provide friendly, helpful, and professional service. These associates are described as going the extra mile, offering genuine kindness, care, and knowledge, which can turn a shopping experience around and build loyalty. Some customers note the physical store could use a renovation, mentioning issues like stained ceiling tiles. Overall, shoppers love the variety and can always find something, with outstanding individual service making a significant positive impact on their visit.
There I can get my son's outfits, a lot of variety, a little high price on some things but the store is very organized and the atmosphere is pleasant, the staff is very friendly
March 2025
Purvi and Rosie from Jewelry Department are AMAZING!...they helped me with my necklace!...Super Happy Customer!
March 2025
I just had a great experience at the store with haya she’s perfect employee and hard worker
