Old Navy is an apparel and accessories brand for the entire family, featuring everything from jeans to comfy fleece and activewear. Reviews note a nice selection of products, including specific items like cute maxi dresses, high-rise flare jeans for curvy bodies, and tall sizes on clearance racks. Many customers highlight great sales, with prices considered fantastic during promotions, and appreciate free pickup services. However, experiences with quality and service are mixed. Several reviews state that clothes are not well made any longer, with criticism that the quality is horrible and items can be like big giant see-through potato sacks. Feedback on staff is also divided; some report great and kind customer service, including helpful price overrides, while others find the people aren’t very friendly and note it is hit or miss whether you are greeted or offered help. The store is usually pretty clean. Overall, the business is associated with great style and the power of fun, but shopping during sales is frequently recommended.
