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March 2024 by B B.
Pretty disappointed. I had used PetSmart grooming in Missouri prior to Covid and they did a wonderful job. Then I started grooming my pup myself during Covid and have done ever since. I decided this time to get ahead and get her groomed at Petsmart again. Sofia was a very nice person but did a very poor job. There were several mats left remaining in her ears and tail (and she didn't have many mats to start with...), and her ear lengths were uneven and very poorly done. Also, there was a very distinct straight line on the back of her head that looks ridiculous, no blending at all. And all throughout her body there are random tufts that aren't the same length as everything else. Finally, she had a spot of blood on her chest. I understand if MAYBE accidents happen, but my pups literally sits so still for grooming. And an owner should always be notified if their dog was injured during a groom. For more than 60$ I expected a much better experience. I will definitely be going back to grooming her myself. I have no experience or training whatsoever and still manage to do a better job than what my pup got at petsmart. Truly I'd recommend staying clear of the grooming here.
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February 2024 by Nick Griffey
I probably only gave this place 5 stars because Im an animal lover, but the customer service here is fantastic. Seriously. I've never had someone ask if they could "interact" with my dog, which struck me as oddly respectful. Cudos to this PetSmart.
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February 2024 by Cree B (Crèe the Creator)
I have only had one negative experience and it involved a store policy, that I looked up online beforehand so as not to waste my time since I don't have a car, not being followed as stated on the website. The manager and staff were incredibly rude about the situation and when I asked for an explanation as to why the website said differently, if it was not right why was it on there under the company policies I was told they didn't know and treated very rudely. Other visits were very pleasant overall. Expensive tho
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January 2024 by Carol Keyes
He graduated from obedience school. Thank you Tyler.
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January 2024 by Elena Linville-Abdo
My go to place for cat food. I use Authority wet food.
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January 2024 by Dave Hearn
The worst customer service I’ve ever experienced at the checkout . They ask do I want a sack ? I had 45 cans of pet food ? Is that not an obvious response to give someone a sack for almost 50 items of cat food . Shear laziness all the way from personal hygiene to customer service . Just the worst of the worst !
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January 2024 by i'm game
You might save money by buying frozen salmon at Sprouts and feeding it to your cat instead of canned cat food from the pet store. Just do-the-math to see if my suspicions are correct.
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January 2024 by Dawn Frost
Very clean lots of product to choose from and nice employees!
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December 2023 by Russell D
Good location and the people are nice.
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December 2023 by Quinton Tucker
Got some dog nail clippers employee are friendly will be back
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December 2023 by Adrian Navarro
Clean and has friendly staff
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December 2023 by Yashika Berry
Service is prompt and I love that....
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November 2023 by DJ AL13N
Nationwide pet store with all the supplies for your common pets. I wish they ever had ferrets, they always seem to be out of them when I go. I take my dog and she loves going in and smelling everything!
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November 2023 by David Sconce
Nationwide pet store with all the supplies for your common pets. I wish they ever had ferrets, they always seem to be out of them when I go. I take my dog and she loves going in and smelling everything!
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November 2023 by Fernando Garcia
There is a lady with mean eyes that glares at people