PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The store features a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up at their local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption services. Customers generally have positive experiences at PetSmart, with many praising the excellent customer service and the quality of the pet grooming services. One customer was particularly impressed with the groomer, Mckenzie, who did a "phenomenal job" on their dog's haircut. Another customer has been bringing their pups to the same location for years and always books with the caring and attentive groomer, Chase H. The reviewer describes Chase as a "family friend" due to how well she cares for their "fur babies." However, not all experiences are perfect. One customer had a negative encounter with a store policy not being followed as stated on the website, and the manager and staff were "incredibly rude" in their response. Despite this isolated incident, the overall reviews for PetSmart are very positive, with customers appreciating the store's wide selection of products and services for their beloved pets.
Maddie went above and beyond with our Great Pyranees today. Thanks for the help.
November 2025
They had my kitty items and the vet visit wasn’t bad either 🤍
August 2025
The girls in the grooming area always do such a great job on my dog! They are attentive, timely and always giving good feedback at pickup! I’ve been here several times now for grooming and will keep coming back.
