-
February 2024 by Customer F.
"major failure in customer service" "less than 1 star"....zero fits sams located on bryant irvin, fort worth. i provided my online receipt -assistant manager margarita requested to look thru my emails when i informed her that i did not get refunded $57.00. -i never received my refund via email, it took 4 trips 2 the store, to finally get a refund in the form of a sams gift card -supervisor jair stated the sams doesn't give you refund in a gift card form only that they email a e-credit /card, or credit your credit card back, -whereas assistant manager stated they can refund via a sams gift card -customer service did not provide me with receipt to show they emailed me a e-card, assistant manager stated that there was no way to provide receipt -rosita at customer service desk, stated they do not check membership upon entering the store because no management was around and they didn't care who entered, nor could they do anything about who entered the store -why are we charged membership fees at bryant irvin location when they do not check 2 see if you have a membership card ?
-
December 2023 by Douglas Fritz
The photo I posted was the price posted of the item. It scanned $1.40 higher. I told the manager and all I was told is they would remove the price on product. Nothing about refunding the difference in price I payed. What great customer service they provided...NOT!
-
November 2023 by Jacqueline H.
Im forced to put one star even though CAFE deserves zero. This location has really lost its touch. They used to have crew members who smiled and actually made food thats worth it. Now, its lack of portions and the snobby attitudes. If you dont wanna be there dont be there. This berry sundae is the second one ive got that really its not even half a cup. i put my spoon in and its a big hole in the middle. They used to fill it up. Thats the point of the lid. No point in wasting plastic lids if you dont fill it up. The cafe members themselves were all careless and said they wouldnt fix the problem. Wont be going to this club anymore. Westworth village club is way better than Bryant irvin rds club. Hired nothing but slouches.
-
November 2023 by Maribel Torres
I’ve called since last Friday everyday to the cafe and member service department and still no answer it’s almost going to be a week! This is truly frustrating now I see why all of my Costco friends say how Costco is so much better. Not picking up a phone is also considered bad customer service.
-
November 2023 by Ashley Barnett
Something is in the milk! Everytime my son drinks sams club milk he immediately starts to vomit. He will throw all of it . If I get it somewhere else he is fine
-
October 2023 by Paul L.
Sam's on Bryant Irvin I was lucky enough to encounter JEANNA, she is the true meaning of customer service. I was having trouble with my card working at the gas pumps, Jeanna made sure everything was in working order before I went back to the pumps. When I was convinced the art of quality Customer Service was lost with this newer generation along come Jeanna.
-
October 2023 by Sayed M
I just left this store after a frustrating 15-minute wait at the jewelry department. The customer service was extremely disappointing, as the employee seemed disinterested and unhelpful. We pay for our membership, and this experience feels unfair. It's disappointing to see Sum's turning into a bigger Walmart. They deserve only one star, but the lady at the front door was nice, so she gets the stars.
-
October 2023 by Sophia Graham
I want the world to know that this young lady helped me when I came to Sam’s. Her name is Noella Mitchell gave me Lexus service, she was great.
-
October 2023 by Alexsandra Luster
Enjoyed shopping today. They had trick-or-treating for the kids. So much fun!
-
October 2023 by Dometry Wilson
Great prices,, and often has everything I am looking for,, and I love using Scan & Go. Place can get a bit chaotic in here at times, and parking is almost always bad. My BIGGEST grievances are thar phone/internet people are way too pushy, and there are almost always random people standing outside the exits soliciting.
-
September 2023 by Sujan Lama
Just for only tire rotation and balancing, it takes 2 hour 45 minutes for plus membership,very worst and delay service, you have to raise the more manpower for better service, it is in sams club at bryant irvin, Fort worth, Thank you
-
September 2023 by Richard Gardner
It's very busy of little kids running around unattended grabbing everything and dropping it on the floor. Every time I go to Sam's club I see wild banshee kids. Looking to bump into someone, open food items, and toss clothing on the floor. And the workers seem irritated all the time. But I guess if you saw the kids being unattended by parents who don't want to watch their kids I guess if I was a worker there I would be frustrated myself everyday. So if you like little kids running into you opening food items and nibbling on them and then throwing the wrappers on the floor or grabbing the clothes and throwing that on the floor then this is the place for you.
-
September 2023 by Carla Tenorio
Horrible Experience with tire department!!! Bought 4 new tires with “warranty “ scheduled an appointment and they were extremely backed up!! Not only was I late to wrk but when I made it home I noticed that none of my NEW TIRES has caps and now I have a blow out that I HAVE TO PAY FOR!!!
-
July 2023 by Alexandra Grezeszak
I appreciate all the help at the curbside pick up! It was hot a miserable today and I had a large order, a box of my frozen food accidentally got left behind. At first I thought only one item, I called right away would refund, then I realized a few more and called back. Shortly after they called me asking about another item I overlooked not realizing I didn’t have it. They offered to keep the box for a pick up or refund the items. Very helpful and great crew today! Thank you!!
-
July 2023 by Ms. B
I went looking for some extra virgin olive oil and baking soda and fresh fruit but I had quite a bit of trouble coming up with something. There was no extra virgin olive oil? There were two types of olive oil but it wasn't extra virgin and when it comes to baking soda that was sky-high. It was over $40 so I'm headed to Walmart instead where the price would be a little bit better even if it was a slightly smaller. I don't pay for name brands I pay for good products that work so Arm & Hammer can bite it.The guy making sushi gave me a sample and it was delicious, so of course I bought some. Keep giving the samples out it's your best advertisement!