Victra, a Verizon Authorized Retailer in Fort Worth, TX, is dedicated to providing a positive experience for customers. The store offers a wide range of wireless devices, including phones, tablets, wearable technology, accessories, and device protection. Customers appreciate the knowledgeable and friendly staff who make the process smooth and fast. One customer praised a helpful employee who set up a new phone, traded in an old device for a great deal, and was very kind, even staying past closing time to ensure satisfaction. Others highlighted staff members like Mike, Kristen, and Orlando, who provided excellent service, helped save money, and took the time to assist with questions. Many reviews mention the staff’s patience, friendliness, and expertise, making customers feel comfortable and valued. The store's team strives to connect technology to life in a trustworthy, fun, and profitable way, earning praise for their helpfulness and genuine care. Overall, Victra in Fort Worth is known for its great customer service and dedication to meeting customer needs.
The crew was amazing - Jarred was our rock star, but all customers were being taken care of well and making the best of long waits on hold with AT&T for their transfer pins! Verizon is the best and always are there to answer any questions and make things right! Thank you.
February 2025
Thank you Jesus I went in had no problem guy walked up his name is Mike without a problem he help my son with his phone thank you Jesus for his time and service
January 2025
Jarret was amazing. Very patient, helpful and kind. His effort was genuine and I am thankful for him.
