The Verizon store on Camp Bowie receives consistent praise for its knowledgeable and thorough customer service. Representatives are highlighted for taking excellent care of customers, ensuring they get the best deal and making them feel valued rather than like just another number. Staff members are described as incredibly helpful, super thorough, and eager to solve problems directly, without referring customers to online videos. This approach is noted as a big difference compared to other stores. Customers report positive experiences upgrading phones, with bills barely changing, and appreciate the time taken to transfer all information from old devices to new ones. The service eliminates the need to shop other carriers and provides a comfortable, non-frustrating experience where customers know exactly what they are getting with no surprises. This leads to strong loyalty, with customers purchasing multiple phones over many years and referring friends and family.
I needed a charger and that's what I got. No trying to sale me anything just straight to business and I love that.
February 2026
Best customer service around! They helped me get switched over from another carrier and they were amazing! Would 100% recommend them
December 2025
Great customer service! He walked me through my current plan and also the new billing, and set up my new phone. He listened and understood what I wanted and found good solutions and options that resulted in a great fit for me!
