Victra, a Verizon Authorized Retailer in Fort Worth, TX, is dedicated to providing a positive experience for customers. The store offers a wide range of wireless devices, including phones, tablets, wearable technology, accessories, and device protection. Customers appreciate the knowledgeable and friendly staff who make the process smooth and fast. One customer praised a helpful employee who set up a new phone, traded in an old device for a great deal, and was very kind, even staying past closing time to ensure satisfaction. Others highlighted staff members like Mike, Kristen, and Orlando, who provided excellent service, helped save money, and took the time to assist with questions. Many reviews mention the staff’s patience, friendliness, and expertise, making customers feel comfortable and valued. The store's team strives to connect technology to life in a trustworthy, fun, and profitable way, earning praise for their helpfulness and genuine care. Overall, Victra in Fort Worth is known for its great customer service and dedication to meeting customer needs.
Excellent service, The customer service person was really helpful and explained everything in details.
July 2026
Process of signing up was somewhat lengthy due to technical problems. Agent was patient and eventually problems were resolved.
June 2026
I have been well taken care of store GM Steven he is awesome GM I would have anyone else serve me but Steven he deserve a raise. You couldn’t have a greater GM than Steven give the man his coins he deserves them
