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February 2024 by Seth Waliser
Completely useless customer service. They say they can't do anything from their end in the store, but then what's the point of their jobs?Why can't I just add a name to my account?The solution they gave is an absolute waste of everyone's time.Thanks for nothing!!!!
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January 2024 by crystal barajas
I usually go to the one in Saginaw and this was my first & last time going to this location. My mother insisted this was a good location I disagree. Dayana was the one who helped me and I specifically grabbed the iPhone 15 pro and said I wanted that one because the iPhone 13 Pro Max I had currently is too big for my hands. When it was time to unbox the phone she didn’t clarify to me what phone so I opened it as she asked me to & got it started up thinking it was the 15 pro. It wasn’t till I got home to finish the transferring that I realized she gave me the 15 pro max. I came back about 1 1/2hrs after and had to pay the open box fee when I believe it should’ve been waived since she gave me the wrong phone. It wasn’t till we’re doing the process again that she tells me this is the 15 pro verify it before opening. It would’ve been nice to have had the done the 1st time so my time and money wouldn’t have been wasted.
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December 2023 by monte wisetsarakool
Nate was extremely nice and informative with our shopping experience! Would definitely come back for future needs.
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November 2023 by Cef Cruz
Allan answered all my questions regarding veteran discounts. He was super helpful and courteous. I have been going to this store for almost 10 years and they have always provided excellent customer service. Thanks Allan
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October 2023 by Tom Tafoya
The young man who approached us and took care of our needs went above and beyond. He made sure that everything went smooth and very professional. I wish I could remember his name because he definitely deserves credit.
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September 2023 by Adria Powell
Got the Fold 5 on Sat, went to get setup on Sunday (Lakeworth) paid $30 next day wasn't able to use phone, couldn't log in for work no calls or messages went thru, go back to Lakeworth spk with manager Logan, she fixed phone ask her to waive setup fee said she couldn't. She act like she didn't care that I was wasn't able to use phone or late for work and had to come back up to this location she never apologized for any inconvenience or anything I don't think she should be a manager. I been a customer for 25yrs. Please know another company would love to have me.
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July 2023 by Kate Marshall
Guierrllmo was friendly and gave excellent customer service!
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July 2023 by Tracia Davis
Been a customer for going on 17 years and Verizon could careless and the rates are high
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July 2023 by Steven Bartnicki
Went in to see if they could help us get my boys fixed phone re activated for us and help getting it synced. Stephanie and I’m sorry the lady that was helping her too were great. The only thing I didn’t care for was the 29.99 fee . Anyway it’s fixed and my boy is happy. Thank you
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July 2023 by Sam Hayes
Friendly staff, clean and organized, decent selection of phones
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July 2023 by LeTTy Who
Added a new line, and Jose was extremely helpful and very attentive. He took care of us in a timely manner.
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July 2023 by Gavin Porter
This place is packed full of liars that try to sell you stuff you don’t need. They overcharge you beyond what they claim. Do NOT go here
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June 2023 by Jeremy Strickland
Customer service is really lacking here. The white lady, who I believe is the manager, acts as if she resents everyone that comes into the store. She doesn’t want to answer questions and is offended to provide service
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May 2023 by Stephanie B.
I did not even want to give it the one star! Went in to set up a Apple Watch and the Verizon rep was not helpful at all! He was incredibly rude and clearly did not want to answer any questions so we are going elsewhere!
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March 2023 by ImaEatU Malone
Boo to Verizon. They have messed up and ruined, and destroyed any positive things to say about them. They can't fix my account, they can't fix my phone, but they can get their monthly payment...on an account you can't access and they can't fix.
