Fidelity Investments

Investing
Hours: Fidelity Investments has been a trusted choice for many, with long-term clients praising the company's service and support. Customers appreciate the helpfulness of their advisors, with one mentioning a specific advisor as "awesome" and expressing nostalgia for a former team member. The staff at the branch are generally friendly and quick to assist, as evidenced by a customer who was helped promptly with account issues in less than 10 minutes. Many clients feel valued regardless of the size of their investments, highlighting a welcoming environment. However, there have been some frustrations, particularly with recent changes to the mobile app, which was highly valued for its comprehensive information before being replaced by a less functional version. A negative experience was also noted at the front desk, where a staff member was described as "quiet rude." Despite this, overall satisfaction remains high, with clients recommending the branch and praising the attentive customer service that has helped them through difficult times.

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