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March 2024 by J Johnson
Delicious refreshing
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March 2024 by Mary Tran
This place was really delicious! I think they fired the mean lady because the customer service was amazing and the workers were really kind! They let me have a sample to taste it and I got to make up my own shake. I 100% recommend it! This place was a 10/10 for me. The ice cream was really delicious and customer service was amazing! Definitely recommend.
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May 2023 by John Smith
To start off, if I could have given 0 stars, I would have. I came in yesterday, May 23rd, 2023, and no one was behind the register or ice cream stand and I had to wait a full 10 MINUTES, and then I had to ask the ice cream cone worker where the ice cream server was and she said a little while and I waited another 15 MINUTES for the lady to serve me ice cream. Also, I don't know if they had problems with the internet, but an AT&T worker stood next to me for so long, too. Speak of unprofessionalism and them when I confronted her about it politely and told her she should hurry next time because we all stood their for 30 minutes. She ended up scoffing and glaring at me like she was right. She then started speaking her native language and then when I left my friend told me SHE STARTED CURSING AND AT ME AND SAYING MANT EXPLICT THINGS THAT WERE NOT ONLY HURTFUL BUT ALSO RACIST. SHE SAID SO MANY RACIST THINGS TO ME. I then found her name and it is Samia I think and if you see her just leave the store and don't take to her. Hopefully next time Marble Slab hires employees with higher Integrity and I will take those racist remarks up to corporate unless I see some change.... idk maybe they could start by firing her.
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May 2023 by Amber W
We got two regular cups of ice cream with NO toppings….$17 even?! Are you kidding me. $17 for two scoops of ice cream and she didn’t even bother to ring it up on the register? A little sketchy if you ask me. This place needs to be under some type of review. That is straight up robbery.
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April 2023 by Moni Moni
i should have read the reviews. I specifically asked for two small cups. I didn’t know the sizes and then she charged me for regular. I got three ice creams and was not pleased paying $25 when I specifically said small and she made me regular and charged regular. Worst of all the ice cream tasted like the water they keep the ice cream scooper with.
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April 2023 by RSV
My 8 year old daughter bought a gift card from here in December and we were charged tax! The lady stated whoever uses the gift card wouldn't be charged tax then. Red flag that I ignored. Well the recipient went to use their gift card today and they were told it was expired! Since when do gift cards expire? And not even 6 months later? What a terrible way to run your business!
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April 2023 by LC Brain
Overcharged me, I ask for and got a regular size regular cone, $7.85. She charged me $9.80. I asked why, she said the cone is fifty cents, and tax. I said huh? Ate my ice cream, but then started thinking about it and went back and looked at the menu. The menu says $7.85 includes a regular cone. So I asked her what was up with that? Then when I started asking her to explain that, she just wanted to refund $1.35 and have me go. I wouldn’t take the money. I would have tipped that money anyway if they had been straight with me. It’s about them skimming from customers and ripping people off. Pics of the menu and who ripped me off.
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March 2023 by Paris Bruce
Horrible worker when we went just recently. Charged $1 PER mix-in when I know they’re supposed to be free! DO NOT GO TO THE MARBLE SLAB IN BAYBROOK MALL
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December 2022 by Lis
Terrible service, they serve you little ice cream and charge you too much, they throw extras like almonds and chocolate chips on top of the ice cream however they want, they don't mix it, terrible
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October 2022 by Steve Spears
Bait & Switch.. pictures look nothing like what we got. not even whip cream & cherries like it shows on display. also supposed to have snickers and it doesn’t.. maybe a spoon of snickers dust. my visit was on 10/23/22 4pm
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September 2022 by Isaiah M.
The ice cream was good but the service was awful. She was on her phone the whole time and barely payed attention. Limited my samples to only 2. And when she was giving me a Snapple it was the smallest bit of ice cream, didn't cover the small spoon. I kept having to call for her attention since she was on her phone. I got a regular but got the amount that I would've gotten for a small. And she did NOT CLEAN the counter. There was clearly left over ice cream from the last costumer. That makes me feel unsafe due to safety concerns. Since there will be cross contamination. The snake would cost less than a REGULAR ice cream in a cup.
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August 2022 by Luke Dunlop
I would tell you to go anywhere in the world before coming to this place. I came today on Monday the 22nd by myself in the morning and everything the lady did was wrong. The lady in the morning was on her phone and didn't treat me correctly and keep talking to someone while taking my order. She also scratched her head and didn't wash her hands before serving me which is disgusting. The worst thing of all is that I was waiting for her to come outside but she was in the back for a while and when she came out she was on her phone. SPEAK OF THE PROFESSIONALISM AT THIS STORE. I will never come back to a place like this and I would tell any of you please don't come here. Even the ice cream she scouped was soft and I saw here scoup up the ice cream in corner which was bad and soft. I hope that one day that lady gets fired, because no coustomer deserves that bad of a service. Also this is the third time going to this store and by the way it was the same lady who served me the other two times terribly too, but I didn't want to ruin her or get here in trouble so I let it go. But this is the third time, and it's the last straw. Please don't every come to this location and hopefully she and anyone like her gets fired.
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June 2022 by Yuelin Dai
We came this place today, the employee was very stingy! We asked small cup and added at least 4 ingredients, the result was not enough ice cream in the small cup.
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May 2022 by Nicole Murphy
I usually live marble slab and it is a place that my boyfriend and I frequent, however, I would not recommend this location. The staff couldn’t even tell me what sizes they have and when we both asked for smalls/kiddie sizes, we were charged for a small and a large-which I didn’t find out until after I paid. They also lied about specialty cones being no additional charge, sneaking in the extra price without telling me. They were very restrictive about the mix-ins and seemed annoyed to give them to me even though that is the main reason to go to their establishment. They would not allow me to put more than two types in, and purposely scooped the smallest amount they could before piling the ice cream on top. The staff also was impatient and distracted, asking each of us our orders three times at each step in the process. We came at a slow time and they still acted like they didn’t want us there. If you want marble slab, do not go here, go down the street to Bay Area instead.
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February 2022 by Jess Duran
Worst place ever! Lady got upset because I asked for more almonds--said she was going to charge me more even though they advertise unlimited mix ins. Do not advertise unlimited mix ins if you are not going to honor it. She gave me a bs excuse that she needs to know all mix ins ahead of adding the ice cream. Damn lady, you aren't giving it for free--I'm paying! Made a face when I asked her for napkins since she kept them behind the counter. Avoid this place at all costs. Go to Thirsty's next door.