Capital One Bank is dedicated to prioritizing customer health and safety, temporarily closing select branches due to COVID-19 while keeping ATMs accessible. Customers appreciate the helpful and friendly staff, with specific mentions of employees who go above and beyond to assist. One customer highlighted the excellent service received while making a deposit of coins, praising the employee's patience and support. Others noted the knowledgeable staff and the bank's competitive savings and CD rates. However, there is concern about the decreasing number of physical locations. Overall, Capital One Bank is recognized for its excellent customer service and user-friendly banking website.
Julia is so amazing. She helped my aunt and uncle set up their bank account and was so patient and helpful. I also noticed she was very courteous the previous customer before us. She definitely need a raise or a promotion or both!
January 2026
Not only are the food & drinks great, every staff member was so attentive and nice. Actually blown away by their customer service! Also get a discount for being a capital one member. Made my day!
September 2025
Had the best experience! Thank you , David , for being so patient , helpful and professional!
