First Rate Financial LLC has received highly positive reviews for its professional and dedicated staff, particularly highlighting the efforts of loan officers such as Tawna Cox, Andrea Freeman, and Jenny. Customers appreciate the knowledgeable and friendly service, which makes the often stressful mortgage and home-buying process much easier. Tawna Cox is praised for her clear communication, patience, and positive demeanor, consistently responding promptly to questions and providing exceptional customer service. Her professionalism and personable approach help clients feel confident and supported throughout the process. Andrea Freeman is recognized for her friendly, professional manner and her thorough guidance, especially appreciated by first-time buyers who felt well-informed and reassured. She carefully explained all paperwork and helped find favorable rates, making the experience smooth and stress-free. Jenny stands out for her persistence in securing the best rates and her responsiveness to calls and emails. Her creative, engaging communication style has made the process enjoyable, and clients highly recommend her for her dedication. Overall, First Rate Financial LLC is seen as a reliable, customer-focused company that offers expert advice and support for homebuyers. Their staff’s helpful attitude and commitment to service turn what can be a stressful process into a positive experience, earning high praise and strong recommendations from satisfied clients.
So fun to work with, and she figuratively held my hand through the whole process.
September 2023
Extremely helpful people that were prompt, responsive, and courteous.
May 2023
As first-time buyers, We had the pleasure of working with Andrea Freeman. She was so patient and friendly. She kept looking for a more convenient rate for us and always clarified our questions, and we really had a lot…lol. We are so grateful for all her help in this process. Absolutely recommend.
