Hertz Car Rental - Frisco - Preston Road HLE
Car RentalHours:
2930 Preston Rd #920, Frisco TX 75034 Hours
About Hertz Car Rental - Frisco - Preston Road HLE
Hertz Car Rental - Frisco - Preston Road offers a wide selection of vehicles, including luxury cars, SUVs, EVs, vans, and trucks. Customers can reserve their vehicle online or through the free Hertz app. The location has received mixed reviews but many highlight positive experiences. One customer praised a staff member for phenomenal customer service, noting that this employee made a lasting impression and made the experience better. Others mentioned that despite occasional longer wait times during busy periods, the pick-up and return processes were smooth, and the cars provided were generally nice and looked new. Some customers hesitated to rent from this location due to its lower ratings but found their experiences to be better than expected, with well-worn but clean vehicles and no major issues during pick-up or drop-off. It was also noted that the staff are helpful and accommodating, especially during urgent situations, such as assisting after an accident. However, availability of cars can be limited, especially at peak times, and increasing the fleet size could improve customer satisfaction. Overall, many customers appreciate the friendly service, especially the helpful staff members, and feel confident choosing this location for their rental needs.
Most Recent Reviews
October 2025
Unprofessional, condescending too busy to get out early than to do a job professionally.
Charged my card before I authorized and while I was in the restroom and then said it was my fault and when I questioned told me that the manager had gone home early so I would be forced to to deal with it at a later time.
October 2025
NOTE: hours have changed recently! Otherwise, professional, courteous, and helpful. My in-person experience has been 100% positive.
October 2025
The worst company to rent from . Show up in the morning they told me the system is down and we can’t get you rental . Very bad customer service
More Comments(291)
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