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September 2023 by Nikita M
Service sucks
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May 2023 by Candace Kensinger
I have shopped at many Lofts and have enjoyed the employees friendliness, however I was in the Loft at Stonebriar Centre in Frisco Texas and came upon the rudest manager ever. My daughter and I attempted to use a coupon that said 50% off total purchase however she said she could not accept it. She the manager Megan said she could not override it and said it didn’t matter anyway because she was leaving in a week. Very rude demeanor and totally unprofessional. We asked about customer service and she said they are closed on Sundays. Well guess what my daughter was able to connect with someone in customer service, so now Megan the store manager lied let alone was rude. If the Loft. Continues to keep Megan and other managers like her on staff I can only expect the service to become worse and the margins go down. DO nOT shop where this Megan is as manager
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April 2023 by Victoria A.
I love shopping at this location . All the sales associates are welcoming and helpful. I give this location a 10.
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March 2023 by Haritha 336699
I like loft clothes and accessories, fabric is nice and feels good on the skin.However stonebriar loft isn’t great! The customer service at this location is awful, ladies work here look down upon you- as if why did you come to our store!! Not sure if this is anything to do with my ethnicity.Had such experience multiple times! They talk and great other people fine but treat us differently! Which I do not appreciate and hate to visit this branch sadly.
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January 2023 by Kristin Whitaker
I like loft because I don't need to try anything on, I can order online or go in and grab off the rack and the my normal size always works. Occasionally a new style I might try one. Usually I find a few cute items!
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January 2023 by Karthick S S
Good store but need lot of improvements in their service.
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December 2022 by Jason Salafia
My wife frequents their website and store when we're out.
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August 2022 by Sandra Mercado
That lady attending in the morning hours(the one that speak Spanish) is very rude, she looks very angry and talks angry , not nice at all.
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August 2022 by J J.
Too bad I have to give this store one star. They don't deserve it. The managers here are terrible and create a negative vibe as soon as you step in
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August 2022 by Alisa S.
I have pretty much the same review I have seen everywhere and heard from too many people. I don't go to this location unless I need something last minute. I will drive far out of the way to go to a different loft usually. I love the loft, but this location just needs to close if they can't make any changes. First of all, no one will greet you. If you are in there for 20 minutes, no one will greet you or offer you help of any kind. You're on your own. I can't not emphasize enough that they WILL NOT speak to you. They ignore everyone that walks in. It's odd and it feels very uncomfortable. They act like you are completely in their way... once I walked in and said hello...and they looked and didn't respond. I was met with complete Stoney silence. They talk among themselves and gossip to each other about people. Unfortunately I heard them do so while I was trying on clothes, of course they didn't even know I was in there. I even heard them complaining and saying after a lady went to get another size herself they said, " is she is just gonna pick out pants ALL DAY come on, I'm not cleaning up after her." I felt so bad for the women I wanted to help her and get her the correct size. It's a store... you're going to pick things out. Not the mention, one lady fulfilling online orders was basically pushing me and others out of the way. Another time I asked to put something on hold, I told her my name and said "thank you" she said "uh huh" without even looking at me... there was no way I wanted to go back to get my item that was on hold. I went to the Plano location and was greeted with a smile and they helped me so much! Don't go there go this location. I can't believe how rude they are. Don't waste your time.
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May 2022 by Dee1 James
Bad customer service and they didn't ask me if I needed any help.
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April 2022 by Melissa M
Store hours say they close at 8pm. I here at 7:40pm and they are closed. That’s annoying. Lights off and closed gate.Thanks for updating your hours after my post loft! They close at 7pm.
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April 2022 by Ellen B.
I shop at this Loft store fairly often. I've always gotten cheerful service, whether I was trying on and buying clothes, making a return of an online purchase, or simply window shopping. I think it's worth giving this store a chance. If the service is poor, complain to the manager and/or send an email to Loft. Most retailers want to hear about it, if their staff is driving off customers.
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November 2021 by MJ
I mostly order my clothes online but whenever I have to return an item at this location or need to find something to wear quickly I never have a problem. The employees are just the right amount of cordial and helpful in my opinion. Not sure what’s wrong with all of these complainers but I don’t particularly like being accosted by sales people when I enter a store and I will ask you for help if I need it, thanks. The only minor gripe I really have is that the employees could be a tad more pleasant during curbside pickups. Yes I know it’s a pain and yes I’m being lazy but since you offer it I’m going to use it once in awhile. Especially on days when driving to the mall is the most energy I can muster and I literally have nothing left to deal with the pretentious a$& hats that frequent the Stonebriar Mall. Other than that, keep up the good work ladies. You all deserve a raise.
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April 2021 by Mia Zamora
Nice but not a very big selection!