LOFT at Stone Briar receives mixed reviews regarding service. Multiple customers find the store convenient for shopping, with clothes that fit well off the rack and cute items. Some staff are described as very nice, lovely, sweet, and cheerful, offering helpful service. However, other reviews note unfriendly and rude staff, with service that has gone downhill and seems angry. Customers recommend giving the store a chance but suggest complaining to management if service is poor, as it can drive off customers.
I love the Loft but this location is not very friendly. I don’t know if there was a change of staff when they moved location but it has gone downhill the last few months.
June 2024
I did a giant return order at this Loft store and Courtney was super helpful, thank you Courtney for your patience!
April 2024
First time shopping at loft, definitely recommend this store at stone briar, the ladies working there are very nice, specially Victoria she was very lovely and sweet, she help me out a lot. I’m definitely going back.
