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January 2024 by Sa B
Love the floorplan of this location. It is easy to find what I'm looking for. Especially the dog toy aisle, they have the best selection of dog toys and it is displayed well. Staff is always helpful, too.
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January 2024 by Saeid Forootan
I entered this Pet Smart with the intention of purchasing some fish, only to be confronted by a disheartening scene. The aquariums, once expected to showcase vibrant aquatic life, were instead marred by filth and pollution. Disturbingly, the fish within these enclosures were languishing, their health visibly compromised. It became evident that what I initially perceived as a place for acquiring aquatic pets had transformed into a distressing environment—a veritable site of torment for these delicate creatures.
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January 2024 by Olga Panich
OMG! Take care of the animals! Dirty place. Bunch of dead fishes, discussing aquariums.
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December 2023 by Leonardo Palma
Sad to lose a customer that’s been going to you guys for years,Cal a groomer don’t use her she’s very picky, Lola my Maltese has been going to groomers at PetSmart her whole life for 5 years.Cal groomer at west frisco last grooming appointment stated Lola was super active might need something to relax.Let’s move to today 12/14 grooming and Cal got selected to groom Lola.Lola has a clapsed trachea. It makes her cough and grunt in her throat.Well they decided the manager and Cal at petsmart decided to quarantine the area and stated she might have kennels cough ? and they will not see her. I explained to them it’s her trust, she just got scene two days at Banfield. Sad last time I’m taking my dog to petsmart!!I called banfield and spoke with their manager as well and she knows Lola and knew about her cough. She stated no it’s not kennels cough.
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November 2023 by Kristina Wardlow
The fish tanks were horrible. I am traumatized by what I saw. All the fish were swimming away from the filter trying not to get caught and would have their fins and scales ripped off by it.:(
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November 2023 by Nicole D
I wanted to check out some fish for a possible fish tank I’m looking into. Anyways what I seen was absolutely horrible and I hope no children have to see dead fishes piled up in the corner of the fish tank. The store smells absolutely horrible. The cats look miserable. The fish abuse that is going on needs to stop! Absolutely horrific. The fish tank is disgusting and then go make it worse they have living fish swimming with dead fish. These are living creatures and absolutely should not be allowed!
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November 2023 by Alex Crowder
I had my dog groomed yesterday. The store was conducting training for new groomers. They did a great job with my pup. Kamryn excellent job on the hair trim. Thanks a lot.
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October 2023 by Brandi Jay
Worst customer service ever. Went in for live insects for my pet & was directed to the back where I witnessed terrible attitude & service to an elderly gentleman. It seems the older man had just gotten a brand new pet and was looking for assistance with the best food selection. Andi was very rude, curt, and dismissive to him. Unfortunately this attitude also rolled over as she continued this when it was my turn. As if assisting customers was beneath her & I was wasting her time with my request. If this is what management looks like then this location needs to assure they have staff that can assist customers with at least decency at bare minimum. If you aren’t the best at client facing customer service, please staff those who are. We are living in a time where people are opting to order online & brick and mortar locations are becoming a thing of the past. This type of service being contributing factors to locations closing. If you don’t like your job, please don’t take it out on the customers whose business keep you employed. This is a nice area & the brand shouldn’t be dragged through the mud because of employees like this. Very disappointed and disgusted.
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October 2023 by Tami Straub
We did beginner training with Lisa, and she was just great. My dog loved coming here, and even though he knew most of the commands already, it was good to have him practicing it with the distraction of the other dogs in class.
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October 2023 by AJ Jenkins
Picked up a curbside order today. Andy (the manager ) assisted me and was so nice and kind. Experiencing that type of customer service was awesome. Thank you for being so kind #JeepGirl ?
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October 2023 by Mariner Madi
I have never seen such an egregious display of animal abuse in a public pet store. I came here to shop around for the perfect tank for my next paludarium and what I found was disgusting. The fish are is such a bad state that I was at first shocked to see some of them swimming so poorly. At one glance it was immediately apparent that some of them were very sick and then as I kept looking at the fish I found two different fish tanks full of dead fish pooling at the bottom. Not all of the fish were dead, some of them were in very bad condition and the rest were desperately swimming to the corners of the tank to get away. I get that these fish are only $0.37 but to willingly lead them to their deaths due to laziness and incompetence is outrageous. You don’t need to be a pet expert to take dead fish out of the tank and it doesn’t take an expert to deduce that with the stacks of dead bodies in the tank that the ammonia level is dangerously high. This is a very serious crime committed so plainly for any aspiring pet owner to see. I would be remiss to support such a horrible business. You take pride in the adoption of pets but after seeing this I can only imagine what goes on behind the scenes. Fish die, that is no surprise and it comes with the business but negligence is intolerable.
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September 2023 by Lakeshia B.
Counterfeit run never look back. Sold me a puppy for $5000.00 plus tax because he was supposedly 6 weeks instead of 8 weeks. After getting home and looking at the paperwork more in depth come to find out the puppy was a little over 8 weeks when I financed him like I did my cars and house which is just sad. A living breathing animal was purchased like furniture; just to find out, I was lied too. I spent $1500.00 more thinking he was 6 weeks old but in reality he was older. This was so they could make more money on a lie. I called to confront this, lie they tell me they don't count the time he spent with the owner but the amount of time they had him. WHAT
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July 2023 by Victoria S.
Online price for cat nail trim is suppose to be $12 . Called for an appointment that same day . Once done I had to pay $17 … expensive compared to other places . Would have gone to McKinney pet salon for $12 than driving 15 min here just to pay more . Not hard to update ridiculous high prices or at least notify customers of price before service . Also, barely even trimmed cats nails , still sharp .
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July 2023 by Michael Gonzales
We took our new puppy to get groomed for the first time, and they were great with her!
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July 2023 by Shara
HORRIFIC, this was the worst experience I had my dog was traumatized and she has never been this fearful. The cut was awful and the only reason they got 2 stars is because they fit me in (she had stickers from a weekend trip caught in her fur and she had to be cut, my place had a 2 week wait). They appeared friendly and they discussed the cut at drop off, seemed professional. When I picked up my dog she looked like I had cut her in a moving vehicle. They proceeded to blame my dog and said she bit them, she has no teeth and she has never bitten, she weighs 3 pounds and she has never had a complaint about the grooming. When I picked her up they had every excuse. I’m embarrassed to post a picture. She came home shaking that lasted days.So, I waited a few days to calm down and called to talk to the store manager, I am almost sure that I didn’t get the store manager just a cashier. He checked out customer’s while talking to me never asked my name or type of dog. Apologized and said he would speak to the grooming staff. I rarely give a bad review but this was horrible.I also need to say they had a groomer that sat and looked very disinterested, she appeared to be the lead. Another, that seemed new and was complaining about how many dogs she had scheduled for the following day, and a third that checked me in and out and acted as if he loved my dog. I have no idea what happened but my dog was in distress for days.Those that know my dog know she is a tough dog and super sweet. She had no fear going in. I am so sad and disappointed and I will not return. They offered no discount.If new to this location I would NOT, I don’t know what to advise the regulars but they will not have any more of my business.I posted picture of before, normal cut, and their cut!
