-
November 2023 by Kevin
Amazing staff. Didn't haggle me into buying anything, genuinely helped me find my right size, and helped me try out what I wanted without expecting anything in return. Forgot to ask his name, but he was young and full of passion for his work. Thank you kind Sir! There wasn't one in-store for my size, so I went home and ordered the shoe online from Fleet Feet itself as this is the kind of people/business I want around me. Thanks again!
-
November 2023 by Jennifer Gibbs
Kyle was very helpful. He listened to what I needed in a shoe, and measured my feet for proper sizing. He even put the shoes on my feet for me. I haven't tried the shoes yet, but Kyle assured me that I have 60 days to return them if they don't work for me.
-
November 2023 by Sam Capo
The service here is outstanding. The young woman who assisted us (I wish I had gotten her name) was very knowledgeable, personable, and helped us find the perfect shoe. It's a little on the pricey side for sure, but if you need good fitted shoes with support, this is the place to go. I also LOVE the foot scan and the data that goes along with that, it's really fun to learn about the different aspects of your foot.
-
November 2023 by Ella Parker
My representative was very professional and educational. He made sure that I fully understood my foot, my shoe choices and how Fleet could meet my needs. I believe his name was Javion. I really appreciated his service.
-
November 2023 by Paris Bebault
When I came into the store, I was greeted by Trever, who went right to work on helping me in a very positive, friendly and approachable manner. I told him, I needed to get a new pair of shoes because I’m going to attempt the Dallas marathon, and he said, “No, you’re not going to attempt, you are going to DO the Dallas Marathon.” And I lit up with a smile and said, “You’re right! That’s right!” Loved that reinforcement. When I told him some recent symptoms and experiences I was having with my current running shoes, he immediately knew what caused it, offered sound advice on remedies, and shown me how to properly tie my shoes which I felt the difference immediately. He went above and beyond to not just assist me, but encourage me and give me advice that made me feel I was taken care of professionally, and human-to-human. Seriously a great experience and reinforces why I am a repeat customer to this store all the way from Princeton, TX
-
November 2023 by Beverly Woodson
Shopping at the Fleet Feet Frisco store was a positive and productive experience. Nicole did a great job in fitting me with the right pair of shoes, as well as helping me choose new socks. I will definitely be back!
-
October 2023 by Christina Vochatzer
I came in to return a pair of shoes. Kelly greeted me and asked me about what was wrong with them. I told her what I thought and then, she schooled me. In the kindest way possible of course!I was wearing the wrong shoe size! And, I didn't want to admit my foot was now a 7 1/2! So, I just wanted to return them and try another brand! I wonder how long it would have taken for me to run out of trying all the shoe brands???Anyway, long story short. I'm a 7 1/2 in one shoe brand and a 7 in another. Guess which one I bought. BOTH OF THEM! And shoe inserts! And, my feet have never felt better. Even my back is thanking me!
-
October 2023 by D S
Good branch for Fleet Feet, wide variety. The associates there are so knowledgeable and informative. Julie was so helpful, helped with the fitting, and recommended my shoes and insoles purchase. She's done an amazing job.
-
October 2023 by v k
It was my fault for not leaving when the young man helping me told me all my sizes were out of stock in shoes I asked and requested to try on but I was desperately needing new shoes as I was wearing the wrong size for the last couple of years. I was hoping to try on various brands such as Altra, Brooks, and Hokas as I’ve read they are good for bunions. I explained that to the young man helping me but he brought out shoes that were still too narrow for my feet. I regret not going back to return the shoes I settled and overpaid for and not going elsewhere but I was being lazy on my part. I wish the salespeople were more helpful in suggesting when new shipments would be in for the shoes you’re requesting to try on before making an investment. I will try other stores such as Frisco running club and not return to this location. Most of the employees look like they don't even want to be there.
-
September 2023 by jerrica finney
If I could give a 0 star rating I definitely would hands down the worst customer service experience I have ever had in any store! Trever was the associate that was helping me and at first he was okay just appeared to not want to be working, but he fitted me and recommended a shoe, and to that I asked if they had any I could try and he was more than willing to assist with that as well. When I was finished I also insisted my husband get fitted and he then just sat like a lump on a log and threw socks at my husband and then proceeded to say I don’t have a tablet and again just sat there. At this point it was time to leave and heading to the register I decided to not get the shoes because of his rudeness, and at that time I told Trever that we wouldn’t be getting the shoes but I asked to see exactly what shoe they were and he immediately said, “No we are a shoe store not a showroom!” I will never recommend this store to anyone and will definitely not be back.
-
September 2023 by Jim Casey
Outstanding running shoe store! Started with a 3D scan of my feet — I have been in the wrong size for years. Christian nonetheless helped me with three options for my size 10.5 2E (wide) feet which supinate. How does such a small storefront have this many options for such strange feet? Highly recommended; I will be back!
-
September 2023 by Stana Ocokoljic
Fernando was incredible! Helpful, knowledgeable, patient, and mostly, determined to help me find the best solution for my high arch. Impeccable service from this guy and he is the reason that I will drive to this location and purchase my next pair even though this location is further out from me.
-
September 2023 by F N
Julie provided us with great service and was very knowledgeable and interested in finding the right shoes for you. On another visit here there was a small misunderstanding with how discounts are applied but the store handled it in a very professional manner. Stellar service from this store. I highly recommend them.
-
September 2023 by tejabk
This is the worst fleet feet with respect to customer service. I have been to Plano and coppell locations and the sales person has been very friendly and easy to deal with. They help you when you are in the store and see that you have everything that you need. But, this location is not the same. The lady helping was a rude. She was not ready to put the shoes back on rack that we had tried and asked to be cleaned up by the customer while she was doing the bill. There are a bunch of young people working there who are in their own conversations instead of working with the customer. Definitely would not recommend going to this location!!
-
September 2023 by Kristine Wright
The staff were friendly and very knowledgeable about what I needed. I went in not wanting a specific brand, and then I tried them on and they felt perfect! They let me run around to see how they felt. I fell in love. The staff even listened to what color I would like! They greeted me immediately, and helped me quickly. I thought I would be there for a long time, but I didn’t! Can’t wait to shop here again!
