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February 2024 by Lois B.
Just came back from Little Elm Verizon! I asked that woman working if she wouldbe the person to help us. She said " do ya see anybody else here" after not able to help us....I asked if she was from Texas.. she paid" born and bred".....I said that's why you're nasty........Texas people are uncouth....never ever will I go back
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January 2024 by Sparkle And Shine
I was greeted and helped immediately, will be back!
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January 2024 by Anne Garsea
Regina was an absolute pleasure to work with. Thank you for making my experience comfortable, educational, and welcoming. As a young adult, sometimes getting vital things done (i.e. phone upgrades/plans etc.) can be a little daunting. She made me feel safe, and helped me through every step of the process. Thank you!!
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December 2023 by Sasikiran Ravilla
Amy’s exceptional. She takes ownership, shows empathy, and genuinely helps customers. Her support with port-ins was priceless, she was able to resolve issues that Costco verizon reps couldn’t. Thank you, Amy, for your invaluable assistance. This ranks among the best customer care experiences I’ve had in years.
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December 2023 by Jessica M.
This review is specifically for Jared who works at this location and tried to hustle my husband. First, my husband went in to get an Apple watch and iPad. Everything seemed to go well, he kept trying to add other items but typical sales, we get it. However, we brought the watch back and realized the band didn't fit. When we went back, and we went back immediately, Jared said we needed to pay $50 for a restocking fee to get a different band size. As someone who was literally there, and bought two high priced items, this seemed really outlandish. So we did not agree and left, with him putting a really bad taste in our mouth on using this store again. Days later, we realized that Jared added multiple services and add ons to our plan without our consent adding almost $100 to our bill monthly! Including an activation fee we paid for IN STORE! We called and got it all straighten up with the customer service line however, this to me was completely slimey and low. If you do decide to go into this store, stay far away from Jared. He will try to rip you off left and right.
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November 2023 by Olivia Dunigan
Curtis and his dusty skinny jeans were not helpful. Rather than listening to understand and comprehend he pushed just buying a new phone. An unfortunate issue that has happened before was easily fixed at another store. Curtis either didn’t know how to fix the problem and/or wasn’t willing to help. Either way, went to another store and they were able to help and were happy to. If you do have to visit this location good luck! Less than one star for sure.
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October 2023 by Rajesh Dash
Such a poor customer experience at this Verizon store. I returned the iPhone for which I was expecting the refund for the tax amount that I paid. These staffs couldn’t refund the money they took from me and the store manager behaves like he doesn’t have any authority. Every time I visit this store, they will simply call the customer service and ask me to wait for at least an hour or more. And after waiting for several hours the phone representative will open a ticket which will be denied after couple of days. These staffs don’t have any intention to help or they never pick up the call. It’s been more than 5 months still i am waiting for my money and stopped going to this store after trying many times without any help. They wasted my time and money.
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October 2023 by Shahab Mansouri
I didn’t have a good experience at this store. I wanted to upgrade my phone and had some questions regarding billing, I didn’t get an answer for either one. And the rep just texted me a link to go and order the phone. Well not sure why I spent time to drive over there, and wait 20 mins. Seems like others complained about the same person who assisted me today. I’ve seen nice reps at the store in the past tho!
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October 2023 by Carla H.
We bought 2 iPhones 15 and a new Apple Watch through Verizon. We just had issues to transfer my phone line to my Apple Watch, came to this store just to ask the reason and the manager said he would charge us $30 to answer. THANKS BUT NO THANKS.
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September 2023 by Linda Graves
Their salesperson, Christian was so nice and he was really patient with me as I needed to upgrade my phone for my job and personal as well. He took his time to make sure everything was right for my budget wise, eligibility for trade-in or credit, and what I really needed for my current situation. I had a wonderful customer service from him yesterday and I would go to him again if I ever need to stop by this store in the future. Thank you Christian!
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September 2023 by Brooke Bray
Alyzza is truly wonderful at her job. I’ve had several issues trying to get a replacement phone for the past 3 weeks - long story. But Alyzza fixed the issue within 5 minutes of being in the store today. She is the reason for the 5 stars
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September 2023 by Sukesh R
Amazing customer service team, they provided all the information that we requested and helped me with adding new lines. Store is very clean, offers are very good.
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July 2023 by Nonya Beeswax
Considering how a cellphone has become now, more of a necessity than a luxury, if there's a problem you want the best help available. I'd like to give my thanks to the wonderful staff at this location. In particular to Allanah and Charmand who took two hours to fix my issue with a phone and helping me keep my number. Thank you so much!! Pasta and cookies for next time ❤️
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May 2023 by OBA
There is something wrong with Verizon, when selling stuff or lines everything is great when it comes helping customers or solving issues they are not great. What I understood is they don’t want to help.
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March 2023 by Brett Maxedon
Best experience I have had. Ask for Gabriel. Knows everything. Great recommendations. Fast and painless. Great at explaining everything. Il be back here and refer people because of him. Thanks!!!!