Verizon store in Frisco offers a wide range of mobile, 5G home internet, and business services. Customers can visit the store in person or conveniently place orders online, with options for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The store provides helpful and knowledgeable staff who strive to make each visit a positive experience. Many customers praise the staff, especially highlighting Madeline’s exceptional service. She is known for being patient, friendly, and attentive, taking the time to explain product features, plans, and options thoroughly. Customers appreciate her professionalism and kindness, noting that she helps them confidently choose the right devices and plans. Whether purchasing the latest iPhone, an iPad, or other products, Madeline’s guidance ensures a smooth and enjoyable process. Though some customers mention that they sometimes purchase items they don’t need, they value the assistance and clarity provided by staff like Madeline. Overall, the store is recognized for its friendly atmosphere, knowledgeable employees, and dedication to customer satisfaction. Whether in-store or online, Verizon in Frisco aims to serve customers with helpful service and convenient shopping options.
I had an excellent experience at Verizon thanks to Pedro Balbuena who helped me. He was knowledgeable, professional, incredibly helpful, patient, and took the time to explain everything clearly. His customer service skills are outstanding, and he made the whole process smooth. A big thank you to him for doing such a great... read full comment
January 2026
Shout out to Pedro & Isaiah!!! I had a tricky situation and they both helped me resolve it… I’m forever thankful for them (:
December 2025
I had a great experience at the store. Thanks to Willie for extending his support and spending time to address our queries. He was very knowledgeable and efficiently managed our onboarding process despite many nuances. Thanks again
