“In 15 minutes George, the mgr, cut my bill in half, set me up on autopay and gave unlimited hotspot. The dude rocks. It’s worth driving to his store to deal with him.”
“I came here with a shattered iPad about to leave on a road trip with an iPad kid (IYKYK) They were responsive, kind, and extremely helpful, and quick. After repairing the screen, we realized there was an issue with the button. They immediately offered a solution, allowed me stay in the store until they fixed it, and even provided me a screen protector. They were also extremely reasonably priced compared to others in the area. I truly appreciate their help and recommend them to anyone in need of device repairs. I will also say they have a wonderful collection devices for sale and accessories. I even got the cutest case for my daughter’s iPad!”
“These guys were amazing. Definitely professional. Replacement screen oem and the installation was flawless. Job well done highly recommend these guys. If I ever have an issue you guys are my go to. Can't say thanks enough.”
“Had a fantastic experience getting my new phone set up with Grant. He answered all of my questions thoroughly and was exceptionally helpful throughout the entire process. Highly recommend working with him!”
“Anne was a dream to work with. I have a super busy job and felt awful that I had to come in 30 min before closing. I needed some guidance on creating a new line for myself and while it was a timely process she was extremely attentive and step by step we got more than what I thought needed to be done. She is an expert at her job and was able to answer questions before I had them. Her process of understanding her company is next level. I wanted to share my experience as I walked in completely blind and she made sure I didn’t not leave with any doubts. Thank you Anne!”
“I had a very unusual problem that the manager Mason was very nice and helpful getting fixed for me. He worked for 3 hours to get the issue resolved and went out of his way to make sure I was taken care of!”
“I am satisfied with the service given by Ateeb he is very knowledgeable and when I'm having issues or problems I will definitely use this store as I'm a satisfied customer”
“Richard the sales manager was very helpful. After the run around with the 1-800 customer service Richard was able to help me and get me in and out less than 30 min! I’m very appreciative! Thanks Richard! Go see him! he is at the location on Custer road close to 121!”
“I had the BEST experience at this AT&T store thanks to Amar
Elvis! From the moment I walked in, they were welcoming, knowledgeable, and incredibly patient. Elvis was professional, friendly, and made the whole process feel smooth and stress-free. You can tell they genuinely care about their customers and love what they do. If you’re looking for excellent service and a team that actually listens and helps, go see Elvis”
“I fixed my iPad screen here. Both representatives I dealt with were very friendly and professional and it was half the price that I was quoted for an Apple affiliate.”
“Geniunley the best experience I’ve had at phone carrier store. Natalia was amazing, very knowledgeable and made sure I knew exactly what I was buying. We got through the transfer process pretty quick and had good conversation during it as well. Zee was also super friendly and welcoming. If I could leave 10 stars I would. Thank you guys !”
“Alix was extremely helpful. Not only with what I came in for but also the way he managed the store during a time with many customers at once. I was extremely impressed with the service as with everyone working that day. And I got free item with a Tuesday promotion”
“Michael is a breath of fresh air! After dealing with frustrating internet companies, Michael made my Spectrum experience seamless and easy. I would highly recommend him to anyone, especially if you’re not very tech-savvy. He has a way of explaining things that makes everything easy to understand, and he takes the time to teach me everything I need to know.”
“Great customer service! I went to trade in my phone and I would say 5 stars to these fantastic employees doing everything they can to help me! Couldn't recommend a store more! ?”
“I had an excellent experience with Jaylen McNamee. He was professional, knowledgeable, and incredibly helpful throughout the entire process. He took the time to answer all of my questions, made everything easy to understand, and provided outstanding customer service. His patience, kindness, and willingness to go the extra mile truly stood out. Thank you, Jaylen, for your exceptional support—I highly recommend working with him!”
“Hey I can to get a iPhone 17 pro max and a tablet with home internet roxana was never helpful with getting me what I needed and the best deals I will b going there next time I need to change or add something to my bill”
“I have to say I have never had such amazing customer service as I have from this location. Not only did Victor go above and beyond, but he helped me with an issue that I was having for a while. Great customer service. He has an amazing personality. He goes way above what i've ever seen.He is an asset to that store.And I will definitely go back because of his customer service!”
“Josh was super amazing. Josh solved a trick related to Samsung watch that even Samsung was clueless. It was a very complex effort to resolve but Josh never gave up. He researched so much and finally found the right solution - basically solved for Samsung watch 8 to function on its own with a phone number than it being paired through a cell phone service. Josh - you are the best. Your passion to drive positive experience for customers is something top notch!”
“I had spent 20 hours that week being looped and run around on the phone with AT&T attempting to get my internet set up at my apartment. They kept saying there was a “suspended account”. I couldn’t get anyone that could help me through the phone process or explain what that meant.
It was recommended I go into the store and I was calmly greeted by Thomas E. He helped me through the process sitting patiently through phone calls to numbers I did not have. We eventually reached an escalation line and they asked me for a password I was not aware of and asked me to access an email I did not know I had. This information allowed us to find the missing puzzle piece.
Thanks to Thomas, his patience and support, we figured out together that the previous tenant had a delinquent suspended account that was keeping them from being able to set up my internet.
Thank you Thomas for going above and beyond to help me. My apartment has contacted our representative and they are handling the situation from there.
-Rachel K.”
“We were at T Mobile store inside Costco in Frisco. Luis B helped us port 3 phones. He was extremely helpful, knowledgeable and patiently helped us port numbers. He went above and beyond and stayed much after Costco hours to fully complete our porting and purchase. We are grateful for his helping us so patiently.”
“I went into your store for an internet emergency (forgot my hotspot and needed a pay-as-you-go for an event. The young lady was VERY helpful. Unfortunately, you dont sell PAYG so I had to buy from your competitor- TMobile.”
“Grace was pleasant and helpful, even while doing double duty and helped a disgruntled customer. She had an answer for every question, was patient and verified everything with me prior to leaving. Would highly recommend her any day of the week and the manager Kristen kept checking in to ensure quality of service and a smooth flow for the transaction”
10AM - 8PM
1275 US-380, Frisco
Mobile Phones
“I had a wonderful experience, purchasing a new iPad and adding it to my existing account. From the minute, I walked in Molly greeted me with a huge smile, and Bernard was fantastic. He got me exactly what I requested, as well as hooking me up with a great deal I hadn’t been aware of!
Will definitely be back to work with this team”
10AM - 8PM
8845 Gary Burns Dr Ste 110, Frisco
Mobile Phones
“Especially switching from Mint Mobile (which isn’t bad for the price if you don’t use much data). Cricket is on AT&Ts network which works extremely well even the hotspot works really well so well I can watch movies and live video chats with no issues. And you get 150 Gigs of cloud storage with the $60 plan. It’s sad that I’m this excited about it but it’s really that good”
10AM - 9PM
2601 Preston Rd #1214, Frisco
Mobile Phones
“I was visiting from out of state and had no idea this store was here. Walked in because I have been a lifelong Samsung user. Had NO intention of buying anything. Just wanted to snoop around. Was greeted by Luis, the assistant store manager. He put on a complete masterclass of customer service. Never felt so welcome to visit a store before. He took time to answer questions about my current Samsung device and enthusiatically shared information about some of Samsung's latest technology. Was later assisted by Jose, who also expertly answered questions I had about the Earbuds. I was so satisfied with the service here, I happily walked out with those earbuds. If I find my way in Texas again, you better believe I'm stopping by here to make my Samsung purchases.”
“Had service issues that unfortunately no one over the phone was able to help. Willie the sales rep here at the store was very knowledgeable and patiently helped me get this issue resolved, so thankful for his help.”
10:00 AM - 8:00 PM
12244 FM 423 #400, Frisco
Mobile Phones
“I see a lot of bad reviews. Maybe they're deserved. But AT&T did a great install and the service has been solid. So no complaints. We had Optimum about a year ago and they dropped service every other week, it seemed.”
“To say that my intention was to buy a MacBook Air at Best Buy was not really in the cards. Originally, I had driven to the Apple Store at the galleria only to waste my time there. However, I did decide to stop by Best Buy per my son’s recommendation. We weren’t there anymore than two Minutes and a young lady named Hannah stepped up and took care of me and my purchase. I was thoroughly impressed how she read the customer (Me), sprung into action and got me what I needed. Hannah was super helpful and immediate in making sure I was well taken care of. Best Buy, please see to it that Hannah is well recognized for her outstanding customer service skills!”
“Sean at Zagg was super knowledgeable and talked me into a Zagg phone case. Love it. Thanks so much! Been a Zagg customer for many years, can’t go wrong with any choice that involves Zagg!”