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“In 15 minutes George, the mgr, cut my bill in half, set me up on autopay and gave unlimited hotspot. The dude rocks. It’s worth driving to his store to deal with him.”
“These guys were amazing. Definitely professional. Replacement screen oem and the installation was flawless. Job well done highly recommend these guys. If I ever have an issue you guys are my go to. Can't say thanks enough.”
“I didn’t know nurses get such great services. Priority on the network and 25 % off. The manager made me aware as soon as I came in she asked how my day was, for nurses, that means a lot. Meant a lot more that I will now save with Firstnet and fiber. Healthcare well deserves these incentives and AT&T did not miss the mark here. See Bri if you want quality over just regular service.”
“I have an AT&T iPhone 14 Pro Max that I no longer carry insurance on after switching to T-Mobile. I keep this phone on a minimal data plan because I rely on it for critical, time-sensitive work. When I accidentally dropped it and shattered the screen, I was in a bind and needed it fixed fast.
Another repair shop down the street quoted me $400 for a screen replacement, which felt insane given the situation. Fortunately, I was referred to this shop — and that referral saved me over $300 at a moment when it truly mattered.
Not only was the price fair and honest, but the turnaround time was unbelievable. No hour-long wait, no “come back later,” no runaround. The repair was completed in under 20 minutes, and the phone works perfectly — like nothing ever happened.
This wasn’t just a repair, it was a lifesaver. If you’re in a tough spot, trying to save money, and need your phone fixed quickly and done right, this is absolutely the place to go. No fluff, no pressure, no nonsense — just solid work and real results.
If you value speed, quality, and straight-up honesty, this shop should be on your speed dial. I wouldn’t hesitate to come back, and I highly recommend them to anyone who needs a repair handled the right way.”
“John was incredibly helpful with my trade-in and provided some of the best customer service I have experienced in a long time! Thank you for making this process easy and for making me feel like more than just a number!”
“I had a very unusual problem that the manager Mason was very nice and helpful getting fixed for me. He worked for 3 hours to get the issue resolved and went out of his way to make sure I was taken care of!”
“I had the BEST experience at this AT&T store thanks to Amar
Elvis! From the moment I walked in, they were welcoming, knowledgeable, and incredibly patient. Elvis was professional, friendly, and made the whole process feel smooth and stress-free. You can tell they genuinely care about their customers and love what they do. If you’re looking for excellent service and a team that actually listens and helps, go see Elvis”
“I fixed my iPad screen here. Both representatives I dealt with were very friendly and professional and it was half the price that I was quoted for an Apple affiliate.”
“I highly recommend this store, they seem to have good promotions anytime I need a phone. The staff was very knowledgeable and helpful. And I really appreciate that they help you set up your phone and helped out with transferring my info from my old phone to my new phone. The girls helping me out were very patient and helpful.”
“Fantastic service and super knowledgeable! Bader the account rep was amazing, my phone had significant program issues and he was able to solve the internal MyAtt app issue so I could trade in my phone. Fast/professional/personable! Use this store if you want real solutions to your ATT issues and for upgrades and new service!!”
“Geniunley the best experience I’ve had at phone carrier store. Natalia was amazing, very knowledgeable and made sure I knew exactly what I was buying. We got through the transfer process pretty quick and had good conversation during it as well. Zee was also super friendly and welcoming. If I could leave 10 stars I would. Thank you guys !”
“3/1/26 So today me and my husband had the pleasure of sitting down with Mack Chambers and what I can say about him is that he was very pleasant, professional, and knowledgeable he’s been at this location for several years and knows his stuff every last associate greeted us with a friendly smile and a warm hello and they would be right with us. We are coming over to T mobile from ATT after 13 years of and we couldn’t be happier to make the switch. I also would like to shout out the manager and other associates Waleed B, Michelle, LaMar thank you all.
3/3/26 Okay so tonight around 6:30 me and my husband had the pleasure of getting checked in by Mia and we worked with Jay, after our first visit with Mack Chambers he instructed us that once our phones were unlocked by ATT booo?(if you only knew what we have been through you would agree with the thumbs down) anyway we were told to return to get the account and numbers transferred, that’s where Jay came in with extreme professionalism and a warm welcoming attitude. Everyone of them yet again made us feel seen. So I just want to give more flowers to this location Thank you so much Jay, Mia and Chris you all are amazing. LETS GO… Frisco Texas Team!!!!!!!!!!!!!!!!!!!??”
“Great customer service! I went to trade in my phone and I would say 5 stars to these fantastic employees doing everything they can to help me! Couldn't recommend a store more! ?”
“I had such a wonderful experience at this location 12/10 customer service ! The sales expert Kris was very professional and helpful. It was great to work with someone so knowledgeable and patient.”
“Visited the Frisco Stonebrook branch of T-Mobile when we switched from AT&T and had challenges in activating our phones. It was a tricky situation (the AT&T account number needed to make the switch was different from the one shown in the bill and the app) that took calls to multiple parties - Joziah was very patient and helped us even when the time ran beyond the store hours.
In general, I have been pleasantly surprised with the amazing customer service T-Mobile has provided both on the phone and in store. I find the people I interacted with knowledgeable, competent, genuinely caring and overall very professional. AT&T's customer service is similar to what you find in most other places - impersonal, agents who don't seem to care and much less knowledgeable. I am glad I made the switch to T-Mobile.”
“Josh was super amazing. Josh solved a trick related to Samsung watch that even Samsung was clueless. It was a very complex effort to resolve but Josh never gave up. He researched so much and finally found the right solution - basically solved for Samsung watch 8 to function on its own with a phone number than it being paired through a cell phone service. Josh - you are the best. Your passion to drive positive experience for customers is something top notch!”
“I had spent 20 hours that week being looped and run around on the phone with AT&T attempting to get my internet set up at my apartment. They kept saying there was a “suspended account”. I couldn’t get anyone that could help me through the phone process or explain what that meant.
It was recommended I go into the store and I was calmly greeted by Thomas E. He helped me through the process sitting patiently through phone calls to numbers I did not have. We eventually reached an escalation line and they asked me for a password I was not aware of and asked me to access an email I did not know I had. This information allowed us to find the missing puzzle piece.
Thanks to Thomas, his patience and support, we figured out together that the previous tenant had a delinquent suspended account that was keeping them from being able to set up my internet.
Thank you Thomas for going above and beyond to help me. My apartment has contacted our representative and they are handling the situation from there.
-Rachel K.”
“Fifi provided great customer service and made the whole process so smooth and personable. She was professional, friendly, and made everything easy from start to finish. I really appreciated how attentive and helpful she was throughout the experience. Highly recommend working with her!”
“I had a great experience working with Luis at the T-Mobile kiosk in Costco. He was incredibly patient and took the time to help me over multiple visits as my situation kept changing, especially with trying to switch lines that weren’t local. He stayed flexible, explained everything clearly, and made sure I understood my options each step of the way.
Luis is very knowledgeable and made what could have been a stressful process feel smooth and manageable. I really appreciated his consistency and willingness to go the extra mile to get everything set up correctly. Highly recommend working with him if you need help getting switched to T-Mobile!”
10AM - 8PM
1275 US-380, Frisco
Mobile Phones
“I had a wonderful experience, purchasing a new iPad and adding it to my existing account. From the minute, I walked in Molly greeted me with a huge smile, and Bernard was fantastic. He got me exactly what I requested, as well as hooking me up with a great deal I hadn’t been aware of!
Will definitely be back to work with this team”
10AM - 8PM
2601 Preston Rd #1214, Frisco
Mobile Phones
“I was visiting from out of state and had no idea this store was here. Walked in because I have been a lifelong Samsung user. Had NO intention of buying anything. Just wanted to snoop around. Was greeted by Luis, the assistant store manager. He put on a complete masterclass of customer service. Never felt so welcome to visit a store before. He took time to answer questions about my current Samsung device and enthusiatically shared information about some of Samsung's latest technology. Was later assisted by Jose, who also expertly answered questions I had about the Earbuds. I was so satisfied with the service here, I happily walked out with those earbuds. If I find my way in Texas again, you better believe I'm stopping by here to make my Samsung purchases.”
“Make sure you go and see Carl. I received World class service from him from the beginning to the end! I was not asked to write a review which definitely made me want to write one.”
10AM - 8PM
8845 Gary Burns Dr Ste 110, Frisco
Mobile Phones
“Especially switching from Mint Mobile (which isn’t bad for the price if you don’t use much data). Cricket is on AT&Ts network which works extremely well even the hotspot works really well so well I can watch movies and live video chats with no issues. And you get 150 Gigs of cloud storage with the $60 plan. It’s sad that I’m this excited about it but it’s really that good”
“Christopher is super helpful. I had a back and forth issue with my iPad. When I met him within 15 mins, issue resolved!
There’s also Scott, who is very very kind and helpful. So is Grace!
Thank you guys”
“I had an excellent experience at Verizon thanks to Pedro Balbuena who helped me. He was knowledgeable, professional, incredibly helpful, patient, and took the time to explain everything clearly. His customer service skills are outstanding, and he made the whole process smooth. A big thank you to him for doing such a great job!”
10:00 AM - 8:00 PM
12244 FM 423 #400, Frisco
Mobile Phones
“We upgraded my husbands iPhone and had A plus service from Jesse and Mason & shout out to Cliff as well! Best experience ever at Att store in all of the many years experiences we have had!!! Typically long and tedious with lots if waiting but not so today... highly recommend this store all techs knowledgeable and fast!”
“My first interaction with the staff was unsatisfactory, and as I was leaving I felt discouraged and disappointed. However, Brooke reassured me and assisted me with my concerns. She was patient and very resourceful. She asked what I needed and immediately used her handheld device to locate the products.
We were fortunate to find two of the items in the store, and the remaining items will be shipped at no additional charge. Brooke’s customer service was exceptional and very welcoming. She turned my experience around and made me feel valued as a customer.”
“They have very good customer service. Whenever I made a call, they picked up quickly and support you with good skills. The one star down is for the price. They increased $5 for our each line.”
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“Sean at Zagg was super knowledgeable and talked me into a Zagg phone case. Love it. Thanks so much! Been a Zagg customer for many years, can’t go wrong with any choice that involves Zagg!”