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April 2024 by Alexandria Marie
I got a sofa, love seat, end tables, and dinning room set. The dining room was either put together poorly or just cheap quality of furniture because the wood has spaces ,gaps, and wobbles when you sit in them. My problem was the loveseat, my son who’s is not big bodied sat on the arm and the whole arm snapped in and broke. I called the store very politely and asked if the furniture had insurance. The woman that answered claimed she didn’t know but the manager would give me a call the next day, next day came I have no call, I called the store again and was told the manager just left and would call, again no call, I called the store the next day and told them “at this point you can come get the couch and love seat and I’ll pay off the table and end tables, the woman told me that they are sending a technician to my house and they’ll just fix the couch and be home waiting to the tech to call and come over, I wait 2 days and no tech comes or calls, I call the store again and told them that they need to come get all their furniture out of my house because they are very unprofessional and have me waiting around for a ghost man. They lady had a very smart mouth especially to someone that pays them on time when no hassle but she also hung up on me after saying her choice words. They need to come get their junk out of my place.* I also gave them a different card number to do a 1 time payment, they saved my card information and charge it when ever so I just had to cut my card off and dispute charges.
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March 2024 by Roxi Mills
I have been with best way for quite a few years now I have bought and paid off three different items and they have been good to me very good to me and I am very grateful for this store and the people that work there. Not many places value their customers anymore but this place does.
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February 2024 by Elizabeth Jones
Bad experience all around and will not be back. Martha begged me to buy a used sofa,just for them to not have it cleaned. My entire family had an allergic reaction to the couch because we are allergic to cats , ? Martha calls me next day saying they can’t pick up couch till 2 days later because they do not have the help because somebody was sick . Not my problem! You put a dirty cat infested couch in my house . You need to get it out. Martha and another lady gave me major attitude. Like I said I will not be going back to this location again UPDATE!!!!! JOSE gave me a good deal on a mattress and Jeff on A TV at Bestway for my inconvenience. Definately made me think differently about Bestway ! If I go there I will only deal with them two
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February 2024 by Shelli White
So I leased a refrigerator from them for a year. And everything was said off completely. Then a month later I get charged. 67.95. called the store and the manager said they will send me my money back ASAP this I am not leasing from them. I specified now or 5 to 7 business days. They said no, you will get it now. So I did not get my money back, so I called today and since the manager is not in today, he is going to leave him a note so when he gets in Monday, he can address it. This is messed up and should be illegal. I have both conversations recorded and proof I own my refrigerator. I wonder how many people they do this to and get away with it. Definitely reporting to everyone.
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December 2023 by Sokhann Pha
Great customer service for tons of items for daily wants/needs
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December 2023 by Yamari Sears
Great people great products!!
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October 2023 by Isabelle Craig
First off I've been dealing with Bestway for over ten years. I just love Jose and Jeff, they treat me with kindness and respect. Recently I special ordered a 2-piece reclining couch set with lights under the bottom (which looks amazing).
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September 2023 by Chrystal Williams
Been with this guy's for yearsssss...Have a good rapport with Jeff and Jose. I have bought several tv's, gaming consoles, living room sets, bedroom sets, phones and a tablet.
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June 2023 by James Tidwell
We leased to own a washer and dryer from them ,we were told we have a year once paid off ,if anything was to go wrong with the product they will repair or replace the product,well the washer started to leak and the lid had a very small crack we called best way they sent their repair guy out ,he shows up slams his tool bag down on the washer ,causing the crack to get even bigger then it was the he goes back and told Best way there was nothing wrong with the Washer so there was nothing they can do he may have been at the house for a total of five minutes ,wich in my opinion is not enough time to diagnose the problem ....
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May 2021 by Joseph Cecil
Jose and Jeff make this place they work with you all they ask is you live up to you’re work been doing business with them since 2013
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February 2021 by David Olive
Josh is a good store mgr
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February 2021 by t C
I have been dealing with Jose and Jeff since 2016. I have purchased a living room set, dinning room set, entertainment center, and several beds from them. He has always taken care of what ever issues I have had. Also Jose has delivered my stuff every time and let tell you I live no where near there store.I have had ups and downs when it came to being able to make my payments. Jose is awesome he worked with me even when he probably shouldn’t have. Let’s face the facts people and be honest, if we could afford to finance things we wouldn’t be going to a rental company. Yes you are going to pay probably 3xs the amount that you would if you finance thru a normal bank. Word of advice contact them before your actual due date and they will work with you.
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November 2020 by Thomas Wadley
Great place to rent what you want at budget friendly prices.
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September 2020 by Cristian Ornelas
Fraud!!! I had to call the bank to report them because they kept taking money out of my card with out my permission! They took money out even when I didn’t have any in my account & had to pay an overdraft fee they don’t understand that people are going through tough times during this pandemic & the same thing happened to my sister in law!
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June 2020 by Tarrence Murphy
Great place great staff really enjoyed it
