Firestone Complete Auto Care in Garland, TX is a one-stop shop for vehicle needs from standard maintenance to tires and repairs. Helping neighbors since 1926, it offers comprehensive solutions for every make and model to keep a vehicle running smoothly. The staff at this location are described by customers as very kind, honest, and expert, with some stating they will drive farther to visit this specific shop due to the reliable and affordable service. Customers report receiving great deals, clear communication, and efficient service, getting them back on the road in the time quoted. However, experiences can vary. Some customers find the service to be just alright, what you would expect at a mechanic shop. There are reports of occasional oversights, such as a wheel lock not being returned after a tire change or a dashboard warning light not being addressed or explained after a visit. While one customer noted a phone interaction was not helpful, another specifically praised a very pleasant, cheery, and mannerly manager who provided five-star attention and efficient state emission inspection service without an appointment. Overall, many customers feel confident in returning for their auto care needs.
Guys did a good job of communicating and getting my car back to me asap!
April 2025
Oil change was completed in a timely way. My truck had grease in numerous place where the technician had touched it. There was no obvious intent to clean up the smudges.
March 2025
I asked for Firestone to look into the idiot light on the dash. They told me, yes they looked, no problem. After I left the sight, the idiot light was still on. No explanation was given about why it was not fixed or why it was on.
