Fitness Connection is a rapidly expanding gym chain with over 40 locations across 3 states. Their clubs offer an impressive array of amenities, spanning over 60,000 square feet and featuring top-notch cardio and strength equipment, premier studio spaces, basketball courts, and a Kids Club. The company strongly believes in providing convenience, quality, and affordability to its members. While the overall experience at Fitness Connection has been positive, with commendable customer service and easy online sign-up, there are some areas that need improvement. The bathrooms have been reported as being in a poor, unclean condition, and there have been concerns about certain managers displaying disrespectful and arrogant behavior towards members. Additionally, the free weights section has been described as a "filthy disaster." However, the gym also has its strengths, with members praising the friendly and helpful staff, particularly a front desk employee named Jake, who has been recognized for his efforts in resolving customer service issues. The member also highlighted the hard work of a cleaning staff member who ensures the club is well-maintained. Overall, Fitness Connection offers a comprehensive fitness experience, but the company should focus on addressing the cleanliness and management issues to provide a consistently positive experience for its members.
Good place to work out but somebody stole my jacket while I was working out, idk how but when I was looking for it it was gone
February 2024
Everything is good except the bathroom is disgusting...Needs to be clean ,,on this picture. You can see the grime built up for months .
January 2024
So far so good. Customer service has been very good and signing up online was very easy. The only reason I gave 4 stars instead of 5 is because the free weights section is a filthy disaster. I'm just thankful their customer service is on point. That's more than you can really ask for in the gym industry.
