Fitness Connection is a rapidly expanding gym chain with over 40 locations across 3 states. Their clubs offer an impressive array of amenities, spanning over 60,000 square feet and featuring top-notch cardio and strength equipment, premier studio spaces, basketball courts, and a Kids Club. The company strongly believes in providing convenience, quality, and affordability to its members. While the overall experience at Fitness Connection has been positive, with commendable customer service and easy online sign-up, there are some areas that need improvement. The bathrooms have been reported as being in a poor, unclean condition, and there have been concerns about certain managers displaying disrespectful and arrogant behavior towards members. Additionally, the free weights section has been described as a "filthy disaster." However, the gym also has its strengths, with members praising the friendly and helpful staff, particularly a front desk employee named Jake, who has been recognized for his efforts in resolving customer service issues. The member also highlighted the hard work of a cleaning staff member who ensures the club is well-maintained. Overall, Fitness Connection offers a comprehensive fitness experience, but the company should focus on addressing the cleanliness and management issues to provide a consistently positive experience for its members.
Walked in this location and we was greeted right away, had someone named David R. Who help us right away, showed us everything we needed to see. Very professional and fun. Looking forward to using this gym to be able to get toned up.
July 2026
David R was fantastic with helping us get started with a gym membership
July 2026
Chyna was great she help me out quick and efficient. Cqn wait to star my journey thank you chyna
