PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The company provides a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, and mice. Customers can now shop online and pick up at their local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption services. The reviews of PetSmart's services are mixed. While some customers praise the grooming services, particularly the work of an employee named Greg, who is described as courteous, loving, and dedicated to providing a positive grooming experience, others feel the grooming services are overpriced and lack personalized touches. The selection and availability of live pets, such as reptiles, also varies between different PetSmart locations, with some stores offering a better variety than others. Customers are advised to download the PetSmart app and to bring someone with firsthand experience in raising the pet they are interested in to get the best advice, as the in-store customer support is sometimes lacking, especially since the COVID-19 pandemic. Overall, PetSmart aims to provide a wide range of pet supplies and services, but the quality and consistency of the experience can vary across different locations.
I have to start by saying I have been to all PetSmart and other pet store and by the best Customer Service Ever… Mc Kayla was very informative and with a smile no matter how many. Questions I had 😁and I had a lot about my hamster she was amazing in detail thank you ☺️ will be going again….and again 🫶🏼
February 2026
Everyone here has been very nice and helpful. I've always been able to find what I need. Their customer service is good and they're really nice about any returns or exchanges
January 2026
Best family pet store in town we bought a hamster for Christmas and he has been a new addition to our family