Veritex Bank in Garland, TX, is highly appreciated by its customers for its friendly and professional atmosphere. Customers mention that the staff, including tellers and managers, treat them with courtesy, patience, and respect, making them feel valued. The tellers are praised for their professionalism and genuine care, creating a welcoming environment that feels more personal than typical big banks. Managers are described as courteous, thorough, and attentive, always focusing on the customer and acting like they are the most important person. The bank is also recognized for its safety and quick response to issues, such as account compromises. Customers highlight the staff's ability to remember their names and treat them like family, fostering a community feel. The team, especially staff members like Anna and Ivan, are commended for their efficiency and excellent customer service, whether opening accounts or assisting with business needs. Overall, Veritex Bank is seen as a trustworthy, caring, and community-oriented bank where customers receive personalized service and support for both personal and business banking.
I love this bank! They are like family to us! Recently we had our accounts compromised, but the back was “on it” and saved us!
February 2023
I am always greeted with a small and pleasant welcome. Unlike many of the "big banks" Veritex remembers you and greets you by name. It is not just a bank but a small community of really decent people.
December 2022
Anna and Ivan were magnificent!! We opened a few money market accounts online and they facilitate the process, which was effortless and efficient. Highly recommended for their excellence in customer service.
