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January 2024 by Angie Garza
My son and I came in and although they were helping my son they didn't even ask me if I needed help. The workers all went to the back and were chilling out while one of the workers helped my son. They never came out to even ask if I needed help. I even asked the guy that was helping my son and he didn't ask the workers that were just hanginout in the back. Those workers where just hanging out in the back for at least 20 min while I was walking at the store looking at shoes and no one ever asked me if I needed help.This people are rude and lazy. They only like helping the white people and I was totally ignored. I'm Hispanic but educated so this was very offensive. I'm disappointed in their customer service. The store in Round Rock has better customer service. So Go there if you want to be treated better
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January 2024 by David Denton
I raced over after work because I needed to exchange some shoes, and couldn’t get there until 15 minutes before closing. Regardless of this, Jackson kindly asked how he could help, looked up my previous scan, suggested some alternative shoes and did not rush me at all. He made the exchange for me and handled everything quickly, smoothly and professionally, even though I kept them a little after closing. Great attitude and great location. Thanks Jackson!
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January 2024 by Morris C.
I bought a pair of HOKA GaviotA4 shoes late last year. Within 2-3 months, the fabric in the heel wore thru, exposing the foam rubber backing. The manager authorized the salesman to exchange for another pair saying it was the socks causing the problem and tried to sell me some new socks at $20 per pair. A few months later, I noticed that the heel fabric was wearing thru on the new shoes. I went back and was told it was the cotton socks. I wear nothing but cotton socks and have never had this problem. I am not a walker, runner of golfer. Maybe they fitted me with too large a shoe? They never offered to check the fit! In fact, they never asked to walk for them so as to check the fit.
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January 2024 by Bill Schubert
While they had the shoes in my size that I wanted, they could not find my FF account I've had for years and didn't really work too hard to find it. Since I've got a $30 customer loyalty bonus on my account I ended up not buying anything there. The Round Rock FF and Gateway Austin FF seem to be better run stores.
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December 2023 by Gloria Smith
If you’re looking for top quality shoes, socks, or running gear, you cannot do any better than this. In addition, their sales people know what they’re talking about and also runners. I don’t go any place else for shoes, socks, and they have the best flip-flops ever
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December 2023 by Sher Kelley
This was a great experience. The clerk did an excellent job of determining what we needed and fitting us with the exactly what we needed. Efficiently and politely. I thought the store had reasonable solutions for folks with plantar fasciitis
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November 2023 by J Mazi
I went in yesterday to get a foot scan and recommendations for new running shoes. The process was super quick and the staff was friendly, knowledgeable, and best part of it all was that it felt very no pressure. Definitely going back! 20/10
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November 2023 by Nancy M.
The store has extremely friendly and knowledgeable staff and always has plenty of products to choose from! My favorite employee is Amanda. She knows her stuff!
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October 2023 by Kaleena Patrick
Justin was AMAZING!! I did not feel pressured into my purchase, I felt as if Justin was more concerned with making my feet happy and I am so grateful. I did buy the clifton HOKA's and I LOVE them so much. I also loved after Justin looked at my feet and looked at my scans he brought out several options on shoes that would fit my feet and let me try on several, it wasn't just a 1 option for my foot which I also appreciated that. I will be back, thank you so much!After 80+ days after trying out my HOKA's I ended up taking them back because they were NOT what I needed for my feet so, when I took them back they gave me a FULL REFUND for my shoes without a box and a receipt in hand. That is UNHEARD of Customer service. I appreciate the ability of being able to buy a shoe and experience the shoe without having to worry if it doesn't work out in a month you can return them without any hassle. I did end up buying another pair while I was there but this time I bought a sale item BROOKS shoe which I know they are unreturnable because they are a sale item but for 50% off it was worth it and so far... 2 weeks in and my feet have not felt BETTER! They don't hurt or cramp and my feet are never sore which is a HUGE improvement.I even brought my husband back with me this past weekend and Justin helped us again and we ended up buying my husband some brooks as well and so far... SO GOOD! Oh, and while we were there was a sweet lady that scanned my kids feet and even made recommendations to me on the best shoes for my kids since they don't sell kids shoes. The above and beyond service is incredible.I can't say enough good things about Fleet Feet, if you haven't been you need to go :)
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October 2023 by Brad Hall
Love visiting this place!The employees are very knowledgeable and very outgoing as well .. went in last week and had my feet analyzed to see which shoe would be good for me. I purchased some shoes and some plantar fasciitis socks and he showed me some inserts as well. I didn't take the inserts at the time but went back today to grab more Plantar Fasciitus socks and I ended up getting inserts as well.. even the girl that helped me today was just a fun person and made going there a very fun place to be..Ill for sure be back, no question.*Update*Came back to the store and purchased some New Balance FuelCell SuperComp Elite V3 for my upcoming Half Marathons.. and got the same great service. Took the shoes on their first long run today (10.1 miles) to break them in and get a feel for them and they are fantastic!Super happy with my purchase.
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October 2023 by Robert Barbour
Great experience! These people know their shoes.I received a custom fit & they also did 3D scanning of my feet.They took their time with me to make sure I was fitted correctly. I appreciate this service because I'm recovering from Plantar F. You can't get this personal service like this anymore. But you can here.My new shoe Store..Thanks,Margie & Robert B.
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October 2023 by Jeff Marshall
Everything was great until I decided to take advantage of their return policy. Purchased 3 pairs in the last 4 months but because I returned a pair that was unused in brand new condition for another pair the associate said they flagged my account. They promote a 60 day guarantee and as a avid long distance runner it was what drew me to the brand. Happy to take your money but when it comes to actually honoring your return policy this is where you completely failed. Will never spend another dime here and would not recommend.
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October 2023 by Cathy Strube
The staff is very knowledgeable and helpful. They brought up three different shoe styles for me to try and once we found the style I liked we picked a couple of those so I could have two different pairs of shoes to rotate out and the salesman had to me Stop on a thing that red my arch height and heel with him with of my foot and then he had me walk on a thing that recorded my pressure points on my feet. He explained that information to me and that’s how we knew what shoes would fit my feet the best , I purchased two pairs of shoes and I am very happy with my purchase
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October 2023 by Brad H.
Went back again today and got the same great service I always get from this location.. They will work with you until you find the exact shoe for your feet.. The prices are also very competitive with other shoe shops in the nation from what I've researched.. I'm a distance runner sonshies are VERY important to me and getting right fit and feel for my feet. I went back in today and tried on a Pair of Hoka Mach X and New Balance FuelCell SuperComp Elite V3 and was torn between both of them ... I tried them on multiple times and jogged around the store and they were very patient with me.. I finally chose the New Balance FuelCell SuperComp Elite V3 and I love my choice.
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September 2023 by E B
Erin helped me get a great pair of shoes. She was so kind and helpful. I felt heard and cared for without being rushed or pushed to buy something. I'm so impressed with this store.
