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June 2025 by Shari Thorn
This has been, without question, the worst service experience I have ever encountered. It is abundantly clear why this provider consistently receives such poor ratings.
My 78-year-old father, who has health issues and cannot cognitively operate a cell phone and service is spotty, lives out in the country and relies solely on a landline — and unfortunately, this company is the only option available in his area. The landline is out of service several times a year, posing a serious risk to his safety and well-being.
When service tickets are submitted, it routinely takes more than a week for any response. Even worse, tickets are often closed without any confirmation that service has actually been restored. There is apparently no direct communication with service technicians, and attempting to reach a live person in customer service is an exercise in futility. If you do manage to reach one, they just repeat the same story over and over, with no viable resolution.
This level of negligence is unacceptable — especially when the lives and safety of elderly individuals depend on reliable access to communication. This failure to provide even the most basic customer support or timely repairs is not just poor service — it’s dangerous.
DO NOT USE this company if you can avoid it.
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March 2025 by Lanny Booth
The worst! My 91 year old Mother still lived alone in the country and had an emergency device connected to the sheriff's office. Most unfortunately, it was connected to Frontier's land line which was out so much that she resorted to trying to learn how to use a small hard to handle flip cell phone. When I found her, the cell phone was where she dropped it on the floor by her recliner. She didn't survive.
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March 2024 by Tom Bugbee
I lost service in mid January 2024. They strung me along for 6 weeks and several different calls to tech support and dates of service tickets before finally being told they had an equipment failure with no return of service in site. It took me three phone calls three days in a row with each lasting over 45 minutes to get them to terminate my service. Then they wanted to charge me a $50 disconnection fee. Another 20 minutes on hold and I finally got it resolved. Their telephone tech support is in a foreign country without any communication with local support technicians.
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February 2024 by Sam Khabbaz
Worst company I have dealt with in a long time, Their name is Frontier Communications and I have called and left many messages with Zero response or Communication.
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October 2023 by Rivery Dental
Worst company ever! Frontier canceled my business internet service without our permission, while we requested to cancel our phone lines. It not only brought us a lot of trouble since there is no internet, and also charged us the early termination fee. Moreover, the agent did not remove all the phone lines we requested to terminate from our account, and keep charging us fees! I contacted Frontier and tell them the problem, but no one resolve this issue, and sent the case to collection agent, everything is so messed up with this company
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June 2023 by Daniel Oium
Friendly place
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April 2023 by Juju Argote Lopez Atkins
I can honestly say I've had this company for almost 3 years, I've never had a problem with Frontier, and when I needed help with something they were nice, efficient, and quick. I'm stocked that I've never had a problem with them. While with other companies I've had rude service.
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March 2023 by Juju Atkins
I can honestly say I've had this company for almost 3 years, I've never had a problem with Frontier, and when I needed help with something they were nice, efficient, and quick. I'm stocked that I've never had a problem with them. While with other companies I've had rude service.
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November 2022 by Ron Thompson
Have had a Frontier landline from the time Verizon owned the line, 2009. Since then I have experienced only a couple of widespread outages that were short duration. Note, I'm only talking phone. I do not use them for Internet. Recently I picked up the phone and had "dead air," no signal. I checked the trouble shooting on their website. Followed all the diagnostic steps and then went to chat. The technician on chat suggested other things to try. He asked me to open the service box on the outside of the house and plug a phone into the test outlets inside the box. I did and still was dead. The chat tech then opened a ticket for a field tech to come out. It was late in the evening, so we made it for the following day. 9:30 Tom, the field tech showed up and went to work at the box, that I had left open.(They are a pain to pry open.) He verified I had electric for a ringer, but had no service. He told me he would let the linemen know and get it fixed. He closed the box and left. About an hour or so later, I got a text and phone call from Tom that the issue was fixed. They had found a shorted wire and rerouted my service over a new wire. Phone works great now. The whole time Frontier kept in constant communication by text. Confirming the reservation, when Tom was supposed to show, Tom saying he was on the way and would be there within 30 minutes and the resolution. Overall, I am very happy with Frontier's response.
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November 2022 by Rajesh Kumar
The worst internet provider ever. First of all they leave you without internet for good 8 days with no one turning up to fix the service, next when I cancelled the service they didn't even sent the QR code to return the device. I literally called them 4 days to follow up on QR code, each time wait time was more than 40 mins but still I haven't received it. They are saying they will send a shipping box now but there is no update even on that. So now, I will have to pay $250 dollars for their routers which is sitting like a junk at my home. Frontier of you're listening can you look into this. It's such a pain to pay so huge amount without any fault of mine. Stop exploiting your customers.
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November 2022 by Eric Shuster
Truly the worst communications company ever. I have used many. Their services are lame and their customer service is the very worst. I get passed from one person to another with no clear handoff, starting over each time. The worst. If I had another choice I would use another company, but I have no other choices in rural Taylor.
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July 2022 by Alvin Cook
Overall not a good company. I do not recommend.
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July 2022 by Ronda Huffstetler
The reason I hate frontier right now is that I have been without Internet since 27 June and have not heard back from them and my ticket has not been closed out.
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November 2021 by Mark Horbovetz
Relocating for work and set up installation for a time we would be in town as we haven't moved yet. Scheduled trip for weekend and Frontier calls day before installation to set up an installation time. When they review, someone didn't see my deposit and cancelled my installation. Now trip is basically just site seeing instead of getting it set up for work from home.Why not contact me before you cancel? Sure they have 5 different people calling me to set things up and get payment but not a peep when they make an erroneous decision. Yep, typical big biz looking down on little customer.Can't wait for competition to get here with speeds we can use for work from home. I'll be first to jump ship.
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November 2021 by Abraham Van Vleck
If I could rate this company lower I would! I tried to get internet service for my house and called Frontier. After hundreds of dollars in bills and many hours wasted on the phone I never received internet! Then they reported my to the credit bureau after admitting that they had been incorrectly billing me for service I didn’t not ever receive. Customer service will put you on hold and than after hours of waiting, the phone call will just end. When you call, no matter who you talk to, they will say that you need to speak with another department and transfer you or simply just hang up on you! I’ve never had an experience quite like this and it has significantly impacted my life because of the negative affects of have a bad report on my credit. I highly advice not to use this company at all cost!
