Optimum
Internet Service ProvidersHours:
1013 W University Ave Ste 180, Georgetown TX 78628 Hours
About Optimum
Optimum is a business that provides internet services, including high-speed options. The company has received mixed reviews from customers regarding its services and business practices. Some customers appreciate the friendly staff and the prompt installation of high-speed internet, noting that the service is faster and cheaper than competitors. One customer highlighted a positive experience with a sales representative, praising his patience and knowledge throughout the process. However, issues have arisen concerning the company's billing practices and customer service policies. One customer expressed frustration over unexpected charges and a lack of flexibility when requesting a lower bill due to retirement. They found the billing process complicated and felt that long-time customers were not valued. Despite positive experiences with some staff members, the overall business model has been criticized for potentially driving away loyal customers. In summary, while Optimum offers efficient installation and competitive internet speeds, there are significant concerns about customer billing practices and service flexibility that may impact customer satisfaction.
Most Recent Reviews
June 2026
We have had a terrible experience with the technician that optimum sent out to install my 94 y.o. Mother-in-laws cable he was rude and not helpful. We also tried to add on some additional services and they could not get it right. I wish I could give no stars and I wish I had a different option. This was optimum in Georgetown...
read full commentJune 2026
I was hung up on twice. Once in chat and once over the phone. Despite being kind, calm, and rational. They raised our bill $15 without our knowledge and when I asked why they had no information and couldn’t answer why, so they hung up on me/closed the chat on me.
June 2026
I have called to address the cable hanging over my driveway and is so low that trucks delivering things to my house can't get in. They are supposed to fix it next week. If they don't show up and tighten it up, I will cut the cable down. Thank you for your attention to this matter.
More Comments(80)
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