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June 2024 by Char Lawrence
Kelly at the Kyle location was very helpful in helping me download an app that I needed urgently.
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May 2024 by Savannah R
Robert got me in and out , supper fast and even went above and beyond and got me water for my ESA animal! I appreciate you
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March 2024 by frank rodriguez iii
I had to replace my phone and had a great experience thanks to Robert the store manager. I even witnessed a disgruntle customer he was very rude, childish and started calling Robert demeaning names. To be honest I would have lost my job but Robert stayed professional, kept calm and tried to explain store procedures. I was really impressed with Robert’s professionalism. I would recommend the Verizon store to everyone. The service is top notch, the store is clean, and the reps are very knowledgeable of their products.
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March 2024 by Jim Holbrook
Robert Jimenez is very rude and not helpful to the public. My son was in a motorcycle accident and he was of no help. When someone doesn't believe they are able to help, they should at least try. I've been to this store 3 times now and there has only been 1 customer in there. Their service must explain that
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February 2024 by Teresa Krumholt
ROBERT went above and beyond for me!!! I was in a bit of a panic and he was amazing with calming me down and giving me the best information and solution to my problem! MIA was also incredibly kind and supportive as well!!!!
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February 2024 by K Noel
Do not go here!!! They messed up my account. I was paying $48 and now it's over $200 for the same line. The rep who helped me was fired the next day. Now, I can't get ahold of the manager.
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December 2023 by Always Chillin Time
Can't help you unless you know your wifi number.As I saw in another post cashier dude was still singing rap songs in front of me while he waited for another costumer to pay. Also shook his head at me when I said I didn't know my wifi account number
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December 2023 by B Peasy
This place is great they were so helpful with my new phone . Customer service is outstanding
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November 2023 by Captain Teague
Good customer service
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October 2023 by Shane Colon
As a provider in general, horrible! Coverage is atrocious, I never have it. If I'm not on wifi, then its a 5min wait for pages to load. It's incredible that not even at home when power goes out & I NEED 5G to work, does it. I'm left offline during storms, inclement weather, or anytime I lose internet. Useless company with useless coverage, BUT just as expensive or more than others.
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September 2023 by Truewittness
Low level store. They have music play in the background (and not the normal store music that's ok for everyone) while the workers were singing it under their breath. Very unprofessional. The place never looks clean. They weren't even nice or smiled. Don't go here. Go to a corporate store where they look and act professional.
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September 2023 by Mark Ballesteros
A lot of these 5 star reviews about this store must be a lie lol. I walked in to return a a wifi device and the only guy working there immediately told me to go to “611” whatever the hell that means. Then, I try to call Verizon to see if I can get return package instructions but the automated voice told me I can return the device in person within 30 days. I even remember when we got the device at theSan Marcos location the lady telling me that I can return it in person. The last time we went to the Kyle store it seemed sketchy, too. With the same guy. So we just go to the San Marcos location even though the Kyle location is 2 miles from us. Verizon fire yo mans.
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July 2023 by Cherry Sirisi
It's not worth the time to visit this store, go to corporate store. Only positive here is staff can be helpful, but it's a revolving door of employees. They carry little in stock, so not sure why they need a store. Tablet, 1 available. No Motorola phones etc.. Since it's franchise owned, they have a surcharge to pay your bill here. Frequent billing errors or charges, not the fault solely of this store, but it seems employees not well trained, or the good ones leave.
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July 2023 by Christina Rae Stott
HorribleWorst customer service Ever! On to buda location.dont wast your time
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July 2023 by Valerie A.
Stopped by today and the doors are locked during normal business hours. Store looks empty and unlike any other Verizon I've been to. Skip this location and go to any other location. Super Unprofessional.
