Ferguson Bath, Kitchen & Lighting Gallery offers a wide selection of premium kitchen, bath, appliance, and lighting products in a state-of-the-art showroom. The showroom is fantastic, featuring beautiful displays of innovative products in a welcoming, hands-on environment that allows customers to see, touch, and experience items. The displays are geared towards residential areas. The staff are extremely nice, helpful, expert, and knowledgeable, providing a premium experience and exceptional customer service. Consultants help ensure every product is a perfect fit, offering good ideas and guidance to complement a customer's vision and prevent errors in choices. However, the store does not have a wide variety of products on display, so customers may likely end up shopping with a representative online, especially for commercial options. A significant concern involves delivery. The freight company contracted for delivery has caused issues, such as dropping pallets with damaged or incorrect product and leaving without notification. While Ferguson refunds incorrect items, the premium experience stops upon delivery, leaving customers with additional errands. The company notes it contracts with various third parties for delivery, but these experiences reflect on Ferguson. Overall, for product selection and in-person service, the showroom and staff are highly recommended.
