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“Alyssa was very personable and helpful. I was going through a very stressful situation and needed to change my phonetic number. She was able to help me quickly, talk about my options, and just had a genuine conversation with me in between that truly made the customer service experience and my day better!”
“I bought a $1200 TV discounted at the farmers branch Best Buy outlet but I had heard that open box TV sometimes don’t have a remote control so I asked at the point of purchase how this would be handled and whether I could do it at my local Best Buy in Grapevine. The manager assured me that Either location would replace any missing items or I could return the TV entirely within 15 days no questions asked. When I got home an hour later, only the TV was in the box no mount, legs or remote control and no Manuel was included. I drove to the Grapevine location and explained what happened. At first, I was told there was nothing they could do, but when I said, I’m surprised to be lied to when dealing with Best Buy. The representative asked me to hold on and from that point forward I saw nothing but an absolute commitment to getting me out the door without paying another dime for the missing components. James and Duncan did a great job replacing the missing pieces with generic components at no cost to me. Of course I would rather have the namebrand originals, but this was not their problem or their mistake and still they made it right.”
“Natalie (I think a manager) & another woman who I wish I had gotten her name off of her name tag, were SO beyond helpful while trying to find a specific item for my friends birthday present. They went above and beyond and went into the back and found it for me without making me feel like an inconvenience. I appreciate them both so much and it’s worth driving extra distance just to have outstanding customer service!”
“I love stopping in here in the morning. The nice lady behind the counter is always very polite. They keep the store very clean in the bathrooms are also clean. There are three gas stations on the way to work and this is the best one to stop at. Thanks for my energy drink! I could not make it through my day without it.”
“Rafael was wonderful and helped us get a couple phones. The assistant manager Becca tried to upsell us to a warranty we didn’t want but other than that it was a great experience.”
“Today is free Slurpee day and we were coming in to get Slurpee's for 20 employees. When we got to the counter to check out they told us they were totally free. SO Sweet. We previously went to the 7-11 over by grapevine high school and they wouldn't let us get them because they were for 20 employees. We Appreciate the kindness!!”
Open 24 hours
1700 TX-26, Grapevine
Electronics
“Stopped by my old place to get a coffee and, of course, something sweet ?. They'd made some changes, plus there was Sam, who had made fresh croissants...omg delicious ? ?. Thanks ?”
9:30AM - 6:30PM
311 E Northwest Hwy, Grapevine
Electronics
“Avery and Guillermo you two are amazing thank you for your great service here ? You took care of my product perfectly. Wrapped nicely and protected. I would recommend coming here to anyone. Thanks for everything. ❤️❤️❤️”
“Only came down 1 star bc they never seem to have any of the 7eleven hot foods. I assume it bc of the kitchen you can order from, but I never have time to stand & wait for that. I just want a breakfast sandwich or taquito or cookie pk, but I'm out of luck regardless of what time I go.”
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
“Anna and Grace, Thank you for helping me find the best deal, most affordable, dependable phone. I went in looking for a really good dependable work phone, and You two made the best difference! Quick, acknowledgable and your expertise made me most satisfied. Your patience, welcoming spirit was astounding. I will definitely be back!! And maybe more devices.”