Grapevine Ford Parts is known for its friendly and helpful staff. Customers appreciate the excellent service from the parts department, with staff members like Jackson, Chris, and David going above and beyond to assist with tasks such as installing wiper blades and providing urgent parts needed for repairs. The service team is praised for fixing issues like transmission problems quickly, ensuring vehicles run smoothly before customers move to new locations. Many reviews highlight the dealership’s willingness to make things right and treat customers fairly, with staff like Doni, Garry, and Zach delivering a five-star experience. Overall, Grapevine Ford is seen as a trustworthy place that offers great service, fair treatment, and dedicated staff willing to help in difficult situations.
Craig works in the parts department at grapevine Ford and always delivers top notch customer service. I don't know about before but right now if you'll need something you can always ask for Craig and Craig treat you with dignity and respect always. He is very knowledgeable in parts. You will not be disappointed.
July 2025
Needed to get new wiper blades. Parts department was awesome. Went to service to have them install & they said talk to Jackson. Jackson Harper helped out and put the wiper blades on. He didn’t have to do that. Shout out to Jackson & huge thank you!
March 2025
If you purchase an item online, your order might be delayed for months, or even over a year. When I finally received an email informing me that the part had been delivered, I had already sold my car and had a new one 😂. Additionally, when I called to verify the delivery, they couldn’t locate the part.
