Audi Grapevine Parts Center is known for its exceptional customer service and dedication to making clients feel valued. Many customers have shared positive experiences when purchasing vehicles, highlighting the helpfulness of staff members like Riley, Audrey, and Aspen. One customer recounted a seamless long-distance purchase process, where the team worked diligently to secure a great price for a new Audi, even allowing them to keep their trade-in vehicle until the new one arrived. This level of service is often compared to experiences at high-end dealerships, showing that Audi Grapevine stands out for its commitment to customer care. The service department also receives praise for its efficiency and attentive staff. Advisors like Bill and Joel have been recognized for their friendly demeanor and for keeping customers informed throughout their service visits. Although there was one instance of miscommunication regarding a recall service duration, overall feedback on the service experience remains positive. Additionally, customers have enjoyed the rental service through Silvercar by Audi, appreciating the friendly staff and straightforward rental process. With a focus on quality service and customer satisfaction, Audi Grapevine Parts Center continues to earn repeat business and positive reviews.
Service dept told us 1day for a recall over the phone, then told us it would take several days, and they would keep it over the weekend when we dropped it off. Not happy.
December 2022
Excellent service as usual. My technician, Christian Zamora, is the best! I am always very satisfied with my service.
October 2022
We are not complaining about the service we have received, but the labor price is incredibly high at $175/hour.
