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September 2022
I ordered 6 pairs of shoes for my girls. I received 1. Customer service put me through the run around for weeks and then said they weren’t gonna do anything. No refund and no reshipment. Never shopping here again.
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September 2022
Terrible customer service. Teens just stay on their phones, don’t check to see if the shoe fit properly after handing it to you . Won’t be back. Probably going to a better Journeys
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October 2019
bad customer service. went to purchase a pair of boots that were marked 59.99 on the bottom & she rang them up at 74.99 even though they said 59.99 on the bottom. she acknowledged that they were marked 59.99 but refused to honor their marked price. journeys has lost my business for life