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10AM - 6PM
1469 W State Hwy 114 #598, Grapevine
Shoe Stores
“Miguel was incredibly helpful while I was buying shoes. I have never seen anyone provide a customer with so much useful information and guidance. He gave me excellent advice to help me make the best choice. As an experienced runner, he is extremely knowledgeable about running shoes. I truly appreciate his help and professionalism”
“Jack was the nicest sales associate ever. He helped me immediately with shoes, didn’t even need to tell him my size bc he looked at the box I already had. He immediately brought me over two different options and gave me a great pitch as to why they were so comfortable and showed me even more options online. He was also helping another shopper at the same time, giving both of us the perfect amount of attention and juggling both sales with ease. He was knowledgeable and so friendly 10/10 experience bc of his service!”
“I ordered a top online, but needed expedited shipping. I emailed the owner, Sylvia, and she was quick to help with no extra charge! I will be shopping again :) Thank you!!”
10AM - 8PM
3000 Grapevine Mills Pkwy, Grapevine
Shoe Stores
“I was looking for a New pair of sandals and was given a 30% coupon by one the lovely associates. 1 pair of sandals & 3 pairs of tennis shoes later I encountered Enrique. He turned out to have an abundance of patience! I had a ton of questions about the promo vs the coupon and he answered them
all politely and with an unwavering smile!!”
“The staff at The Palm Tree Store were absolutely amazing. They are so fun, inviting, and full of positive energy! The vibes in the store were incredible from the moment I walked in. Jennifer helped me choose the perfect outfit and was so personable, making me feel so taken care of.
The Christmas décor was all pink and so fun, giving the store a festive and unique feel that really stood out. I’m from Utah, and I would honestly fly back just to shop here again! This is the kind of customer service and atmosphere that keeps you coming back. I highly recommend The Palm Tree!”
“While the store selection 13 and is terrible Zion the manager was able to correct an issue pretty quickly that's why I still come to location because they handle problems quickly and don't hold line up”
“We came in to look for some running shoes and came away with 2 of them! They were running a buy-one-get-one half off. Both of the employees we interacted with were nice and helpful. The shoe sizes and widths we needed were not available, but they got us set up for free shipping. The shoe prices here are better than other shoe stores that sell New Balance.
The only negative was that some of the shoes were mixed up in the wrong boxes or wrong sections. That led to us being there longer than expected. Otherwise, I'm happy with the experience.”
“I normally don't like people helping me but the lady at this store was amazing. I've been trying to tell my husband he gets a size too big for 32 years but for some reason the way this lady told him, he listened. She helped me and my daughter too. I never left a shoe store so impressed before. Thank you.”
“I don't usually leave reviews but I feel this must be said. the young man named Seth is always SO beyond helpful. I go to grapevine mills a-lot to shop for my children’s clothes and every-time they need a new charm or croc we love to see if he's working. Even if we go in just to say hi we somehow manage to walk out with a bag full of stuff LOL ? Seth is a very sweet young man with great manners which is rare to now. He always says yes ma'am, no ma'am and looks me in the eye when talking to me. He is so good and patient with both of my kids ( he even gets my youngest to crack a smile occasionally, my son is nonverbal which is a huge step for him! ). Go look for him the next time you're in!”
“I recently visited Carter's store with my daughters, we had such a lovely experience! The store was bright and full of adorable outfits for children of all ages. What really stood out to me, though, was Lolo, the assistant manager. She was incredibly helpful and greeted us with a warm smile as soon as we walked in, and helped us To find exactly what we needed, suggesting some cute items based on what I mentioned my kid likes. It was like talking to a friend who really knows their stuff! She even pointed out some great sales and made sure we were comfortable, Thank you For the best Service .”
10AM - 8PM
3000 Grapevine Mills Pkwy, Grapevine
Shoe Stores
“Calvin, thank you SO much for helping me this morning. I was attending a conference and quickly realized I was under dressed. I panicked and left the conference and ran to Ann Taylor. Calvin helped me quickly and put together a full outfit. I bought a full suit with a shirt that would complement my shoes! Calvin was so helpful!!! I was able to walk out of the store with my new clothes on. Thank you a million Calvin!!”
“Clerk 425886... Thanks for the hospitality. I intend6 to return next week. But since I was treated nice the day before, I returned and bought what I wanted the next day. So yeah.”
“Jac and Tyler and Alexis and Ziggy and Zack and Britney (especially) and Adrianna are awesome. Time and time again this team has risen to a level of customer Service that is unmatched in the retail industry. I highly recommend this location. Merry Christmas.”
“I come here more than I should and always have a great experience. The staff are always super helpful and they constantly have sales, which definitely matters these days.”
“We were traveling to Dallas last weekend and enjoyed our stop here at first and bought several items. Unfortunately, we bought an item that was defective. The defect was not easily visible but made the picture frame useless. We are from out of state and the return was tricky. After several customer service interactions, we were helped by a very friendly employee. We sent the item back and received a refund.
Check the items you buy carefully, but we love the other products we got and are glad that we were finally able to return the defect item.”
“5-24Awesome experience. All the Champs employees were very helpful in getting any sizes I needed for shoes I wanted to try on.All respectful and courteous, great customer service. I’d definitely recommend buying from here.”
“THANK YOU JAYLA. After having a terrible experience at foot locker shopping for my kids. We stepped in this kids foot locker. Was automatically greeted from behind the register. We did some shopping and the young lady came from behind the counter to offer help. As more customers came in. She was all over the place helping everyone and still handling the register. After about 20 minutes of shopping, she got everything we needed within minutes! As I was in line to pay I did see another employee come out the back. He was probably helping her look for shoe sizes back there that’s why he wasn’t on the floor. But all together! Amazing service! Will definitely come back to spend more money here! I did ask her for her name before I left so I could make sure she got the credit she deserves. I hope I didn’t spell it wrong.”
“If there was a new place where I went to change my shoes, the other place was no longer there, so here the place is incredible, they treated me with kindness and respect. I recommend it to the ? don't hesitate and find everything”
“Good variety of shoe products and I thought they were good deals at a good price.
Good variety of shoe products and I found good deals at a good price.”
“Came by to get my family shoes while vacationing. A man named Dre helped me out. He was so kind, I just had surgery so he walked all of the shoes out for me! 10/10 recommend, we will be back.”
“I haven't shopped in UA for literally 10 years but sometimes I get gifted UA apparel for birthdays or other holidays. I came all the way from Frisco to shop here at this location despite being closer to the one at the Allen Premium Outlets. I do really miss being close to the Grapevine Mills in general as I used to live in Irving and was only 12 mins away but the 30 min drive was well worth it. I went on New Year's Day and everything was 60% off so I had the opportunity to get some great deals using an UA gift card given to me on my college graduation day. I bought a pant and a shirt for only $50 which was a great deal. However I had to come back again to the store to exchange the pant for 1 size up (*For those who need to know, the pants do not run true to size so you may have to size up than your normal size compared to other brands*). Berkley one of the associates was really professional and really kind and helped me out a lot. She was the same person who rung me up on the first visit and did the exchange for me on my second visit. She is knowledgable not only about the store here but other locations' product selections and gave me tips for my next visit. She deserves to be recognized and is lucky to work alongside a fantastic team as they all seem to be very happy there. Thank you to the UA team there and I will be back for sure when in the area!”
“Our experience on BLACK FRIDAY at Steve Madden located in the Grapevine Mills mall was a really good one. Nehki (Kai) was on point from the moment we stepped into the store and until we left. The personalization she gave in ensuring our experience was a pleasant one was phenomenal. She was quick to grab the shoes needed and to make a suggestion if the shoes we wanted was out of stock. She was professional, patient and maintained a great attitude throughout the entire time.I would also like to give a special shoutout to Lucero (Assistant Manager) who was equally as professional, patient, kind, and engaging. As with Nehki (Kai), Lucero went above and beyond while assisting us during the checkout process and with our online order. She remained patient and never made us feel rushed or as if we were an inconvenience. One of my favorite quotes is “Attitude reflects leadership” — Well Lucero, you LEAD through your example and set the tone for your employees to follow. Good job!!!”
“Aw my gosh walked in was welcomed by Chris and Corey even they ladies at check out was amazing I’m so grateful I bought my son shoes from there keep up the great work you all be blessed love monica”
“Great service. V works hard and eger to find you that perfect outfit. She is always smiling and happy all the time. I've seen bad situations with customers being rude and she takes it like a champ. I couldn't be in her shoes and still smiling.”
“I noticed maybe 2-3 employees max helping out with customers, while the rest were just standing around the cash register and talking (which is the reason i’m not giving 5 stars). However, there was a nice worker who had just got done helping a customer and as soon as she saw me with a shoe she walked towards me. I’m not 100% sure what her name was, but I believe it was London. I think she was new and seemed a bit nervous, but she did an amazing job! I asked about the sizes they had available, and she was super helpful. She brought out shoes for me, even staying near me in case I needed a different size. Those other workers could learn a thing or two from her kindness.”
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“I went back to this store a couple weeks later after buying the PR Apex boots when I met Hillary to see about a larger size because my boots just felt really tight with the new inserts compared to the non-PR boots. I met Blair this time, she’s also very nice and easy to talk to, easy on the eyes as well. We talked the whole time, she performed the foot scan and pulled the larger size, I walked around for a bit, they fit well, but would’ve been too big once they were broken in. Hillary and Beckett came in, I told her Blair talked me out of the larger size, hahaha, I was playing. We proved it just moments earlier. My foot was still swollen. Several weeks later, my foot is finally back to normal and my new PR boots are extremely comfortable, not fully broke in yet, but they are getting there. Y’all gotta go to the Grapevine Redwing Store, Trust Me ! Bye-bye now !”