First Mid Bank & Trust is highly praised for its excellent customer service and personal approach. Customers appreciate that staff know their names and treat them with care, making banking a positive experience. Many mention that the service remains consistent even after a name change, and they feel valued as customers. Employees like Latrece are recognized for being helpful, patient, and detailed when answering questions, especially regarding business banking and legal disclosures. Overall, the bank is seen as a caring, reliable, and professional place where clients enjoy working with friendly staff and receive quality support.
Premier Bank was great, but First Mid isINCREDIBLE! They know my name and it's great to be a customer who is known, keep up the good work!
August 2023
I had the best experience I’ve ever had at a bank!!! I worked with LaTrece & she answered all of my questions with detail & patience. Very excited to be banking with First Mid, I know they’re an amazing company that truly cares!!!
June 2022
Great experience with Latrece: Very informative and helpful with all of my questions regarding business banking and the legal disclosures.We were able to engage formally to setup our business banking with wire transfers built in.Overall, as a new engagement, great job.
