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June 2025 by Matt Henslee
They sent my wife with an unusable phone since they did not set it up properly.
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May 2025 by logan clemente
Came into the store twice after having issues with placing an order online. Jaime was extremely helpful and patient snd ensured I received everything I was looking for and explained all the products and services extremely well. His manager was also very helpful and friendly.
10/10 customer service, will come back and refer friends here in the future.
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October 2024 by ALISON SPECHT
Shawn was very helpful and knowledgeable of the phones. He was kind, patient, and not pushy; did not try to sell me something that I did not want. I had to leave the Southlake location earlier in the week due to sales pitch. Some people just want the basic phone.
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June 2024 by David Clark
Great customer services! Thank you very much Kesha and Tamika for the great experience with our Business account. I will definitely be back!
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June 2024 by Sergio Perez
Terrible customer service. These people made me feel like I was walking into a foreign place where I wasn’t wanted or appreciated.
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June 2024 by Babs Stirling
When my daughter's phone broke, Tamika helped us through the process, which had some complications. She was incredibly patient and upbeat, and delivered one of the best customer service experiences I've ever had. Thanks, Tamika! You made our day. ?
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June 2024 by boyythatsbella
One of the people working there lied to me
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June 2024 by Don Mayberry
Tamika and Karla are the absolute best, I felt I was at chick fil a because of the great customer service, I had a problem and they went above and beyond to fix my issue that Verizon caused
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March 2024 by Burhan R
I just talk to a guy in this store on phone needed some Info the guy was very wholesome keep up the good alltitude
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February 2024 by Aaron Adamson
Subject: Disappointing Customer Service ExperienceDear Verizon Customer Service Team,I hope this finds you well. I am writing to express my deep dissatisfaction with the customer service I recently received on two separate occasions. Unfortunately, both instances left me frustrated and disappointed.Despite being a loyal Verizon customer for the past 20 years, I encountered difficulties during my visits to your store. On both occasions, I was informed that my needs couldn't be addressed in-house. Subsequently, when I reached out to Verizon through a call, their customer service team efficiently resolved my issues and even mentioned that the assistance should have been provided in-store.This experience has left me concerned about the declining level of service over the years. I urge you to invest in hiring and training your staff to ensure a more positive customer experience. As a long-term customer, it is disheartening to witness such a decline in service quality.I trust that you will take this feedback seriously and take necessary measures to improve the customer service standards at Verizon.
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January 2024 by Michael Armentrout
Good experience, but the wait was much longer than I anticipated
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December 2023 by Jake Russell
Grapevine Verizon completely messed up my iPhone order. I was offered $100 credit plus a activation credit of $35 if I bought the phone so I did. Went to Grapevine store they were closed for that day due to repairs it said go to Southlake to grab phone. I went to Southlake they said they did not have phone and would give me 100 credit plus a 256 gb phone. I said okay they canceled the order for some reason and said they needed to refund my payment and I could come back in on Monday to get phone. I went back in Monday and they did not have the 256 gb phone and I never got my 100 credit. They totally messed up my order and never gave me my credit. I would avoid this store completely as they lie and never fulfill what I was told twice. I pay Verizon 5k per year for phones, watches, internet etc so this is really disturbing the way they treated a valued customer
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November 2023 by Gina W.
Went to this location because another location said i needed a manager to over ride something in order to get my phone transferred . It is 2:50pm , was locked and some mane came up to the door , looked at me as if he was annoyed by my being there . All he said was We Are Closed , loudly . Then i started to look for hours of operation and he loudly again said " We are closed " Walked away . A few minutes later a different person walks out and says something like "leave " as he walked past my car into the parking lot . Then turned around and walked back in. Very rude! Our company pays a lot of money to Verizon for all of our phones . No one deserves such disrespect . The man at the EULESS address was amazing ! These guys need to find a job that doesn't require customer service.
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November 2023 by My Google Account
Too much money....back to Cricket
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October 2023 by Sherry E.
Terrible service. The manager is rude. Was told 15 minute wait. I waited 45 minutes to be told file an Asurion claim
