The Verizon store in Grapevine offers a wide range of services for mobile, 5G home internet, and business needs. Customers appreciate the helpful, knowledgeable, and patient staff who provide great customer service without being pushy. Many reviews highlight the excellent support from team members like Tamika, Kesha, and others, who go above and beyond to assist with issues and ensure a positive experience. The store also provides convenient options for online ordering, in-store pickup, free two-day shipping, express lockers, and same-day delivery where available. Customers transitioning from other providers, such as AT&T, praise Verizon for setting up reliable home internet suited for gaming, streaming, and work, which was not available elsewhere. Overall, the store is known for friendly service, helpful staff, and convenient shopping options, making it a trusted choice for mobile and internet needs.
Haiman made the whole experience smooth and stress-free. Truly great service at this store — thank you!!
February 2026
Alyssa was very personable and helpful. I was going through a very stressful situation and needed to change my phonetic number. She was able to help me quickly, talk about my options, and just had a genuine conversation with me in between that truly made the customer service experience and my day better!
October 2024
Shawn was very helpful and knowledgeable of the phones. He was kind, patient, and not pushy; did not try to sell me something that I did not want. I had to leave the Southlake location earlier in the week due to sales pitch. Some people just want the basic phone.
