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“Whenever you have to return router and modem, after closing your internet by phone, you have the opportunity to return the whole kit by UPS free instead of waiting 30 minutes in person.”
“I highly recommend Mitch!!! Mitch was my installer today. He was friendly, professional and efficient.It was a very pleasant experience! Thank you Mitch for A+ customer service with a smile!”
“My husband and I are moving into our new home and Mr.Chuck made everything SUPER easy for us. We didn’t have to worry about anything but signing our lease and moving in! Not to mention getting us the best rates! I’d give 10 stars if I could! Thanks again!!”
“I had an excellent experience at this T-Mobile location. The staff was welcoming, knowledgeable, and efficient, but the assistant manager, Davida, truly stood out. She was amazing! She was patient, professional, and went above and beyond to make sure all of my questions were answered and that I left completely satisfied. Her customer service skills and positive attitude made the entire experience stress-free. I highly recommend this store, especially if you have the chance to work with Davida!”
“The manager Jessica was more than AMAZING!!!! She helped me figure out why my phone was using so much data and was very patient with a smile the whole time. This was the best T mobile location I ever experienced!!!!!”
“My husband and I would like to thank T-Mobile and Savannah, who has helped us out tremendously. She is very knowledgeable, professional, and courteous. Shout out to Savannah at the Killeen T-Mobile location. We recommend T-Mobile to anyone who is wanting to switch service as you will get all the help and attention that you would ever need.”
“I've been living in the country for the past 26 years with AWFUL Internet service. (3 mbps)Not anymore. Danny Ghidode came over and was able to set up my new Speednet service and get me the upload and download speeds necessary for my new online job. Last night it was over 100 mbps!!! ? happy customer and thank you again Danny and Speednet!”
“Malik with the Verizon store on the Service road in Killeen, (near the mall), was amazing. He answered all our questions and offered different option to help meet our needs. Excellent customer service. He made us feel that he sincerely had our best interest in mind.”
“Had technician Robert H come out as our internet was going out intermittently. He was very courtesy and personable while replacing the modem and router. Have had other techs come out before but I would recommend Astound to anyone if they had the service like I did today. Give that man a raise”
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“Best Tmobile store in comparison to their counterparts on East Central Texas Expwy who dont know how to process online orders. Had to drive to Harker Heights and this store did and helped me with my online order when the other store said they couldnt. Found my order, processed it in less than 30 minutes after placed online.”