“Went to the relocated one in Harker heights. Was in the only 5 min and I Felt like vip going in there to buy a hat. Everyone who worked there wanted to helped me and showed me something diff. Best customer service iv seen in a long time. Great job to whoever leads that team and store! Definitely will be back with the fam.”
“Had an amazing experience at 5.11! The store was clean, well-stocked, and easy to navigate. What really stood out was the outstanding customer service from two of the female staff members—they were friendly, knowledgeable, and went above and beyond to help me find exactly what I needed. Definitely made the visit worth it. I’ll be back again soon! This is a no BS review!”
“Today, I went shopping for clothes with my daughter and baby.
Since I’ve gained weight rapidly, it was quite difficult to find clothes that fit me. While I was trying on many outfits, a kind and attentive female staff member named Adriana (or Adrianna) helped me with such genuine care. She made the shopping experience comfortable and welcoming, showing thoughtfulness without being pushy. Thanks to her support, we were able to shop at our own pace. Although I ended up spending more than I had planned, I was very satisfied with the experience. Knowing that there are staff members like her makes me want to visit the store again. I’m truly grateful.”
“Stephanie did fantastic today. She made perfect recommendations. Her sizing was on point. She was friendly. We were out the door with a full suit and accessories within an hour.”