The Verizon store at 701 Indian Trl in Harker Heights is highly praised for its excellent customer service and knowledgeable staff. Customers appreciate the helpfulness of the in-person wireless sales consultants, who assist with upgrading phones such as Apple iPhones, Samsung Galaxy, and Motorola edge+, as well as choosing the right Verizon plans. The store offers wireless accessories, exclusive Verizon services, and current promotions. Multiple reviews highlight staff members like Josue and Ty for going above and beyond, being patient, and providing exceptional support—some even helping customers transfer back from other providers. Reuel is frequently mentioned for his professionalism, quick problem-solving, and friendly attitude, often resolving issues within minutes that others couldn’t fix after hours of effort. The store manager, Dashon, is recognized for his dedication and expertise, even saving a customer from a serious phone issue. Overall, the store is seen as a reliable place for personalized, professional service, with staff willing to go the extra mile to ensure customer satisfaction.
Reuel IS TRULY GOD SENT ??????????HE WENT OVER & BEYOND THE CALL OF DUTY (Only 4hours)I RECEIVED THE ABSOLUTE BEST SERVICE START TO FINISH. ASK FOR HIM ONLY!!!! So polite and knowledgeable. ???GIVE HIM A RAISE,PLEASE!!!!!!!
June 2024
Refuel was great at assisting me with getting my upgrade! Amazing service, appreciate the help ?
May 2024
Ty is the man! Very helpful and thorough! He made the process go smoothly.
