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November 2023 by Maria Camacho
DHL worst service! . Package lost in their office. My return package never was send back . I didn't get a proof of the return (my mistake) I was told no need because it is scan. I complain to DHL , DHL is not able to track and their justification "It was a new employee". I asked to review the camera when I returned it , review the shippings to the destination, no help at all. DHL close the case . someone is enjoying my sneakers
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November 2023 by Savannah Aguirre
Amazing service! Young lady at the front office is very polite and goes above and beyond each time to help with our packages. ☺️
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November 2023 by Dead Scholar
Horrible experience, same thing as the other reviewer, I actually waited for the driver as I tracked him and waited at the door, only to suddenly get a message that there was no one home. My guess is the driver(s) don’t want to stop at certain addresses because it’s inconvenient to them so they just claim that it was a “wrong address”, “no one home” or “gate closed” when in reality none of that is true. For me it’s a 50 min drive into my nearest DHL to pick up a package, and trying to get ahold of someone is near impossible. Please make drivers accountable for making real attempts, leave a note behind or something. This happens way too often from the Harlingen office. I contacted customer service and was told that packages that don’t get picked up will get sent back or destroyed ?, not the kind of help or thing one wants to hear when in the first place the package should have been delivered.
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November 2023 by Gina Hdz
yesterday 10/10/2023 I was expecting a package ? and I was waiting in my living room when I received a message that they supposedly came and there was no one at home, but they never knocked on the door!!! ugh I live in Weslaco,Tx and I had to go to Harlingen, Tx to pick it up
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August 2023 by Connie Vela
I have been waiting for my package about 3 days ago and everytime it's a no show!! DHL sends me messages and emails saying that my package is on it's way! DHL also sends a map to locate the truck but IT'S ALWAYS GOING THE WRONG WAY!!! And to top it off I get messages saying "Sorry we missed you" when it never arrives at the correct address...my address! Now is it that hard to leave the package in the mailbox?
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June 2023 by Caitlyn S
service is too bad. The shipper delivered the goods to the wrong address. they also confirmed to me wrong delivery. i have been to their office 2 times. It's been almost a month but they still haven't solved it for me. too bad
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May 2023 by Katherine Benton
Will absolutely Never Again use this service. Stated multiple times that they could not deliver to the address listed because no one was there to sign for the package. They would have known someone was home if they actually went through the gate. So I changed the directions to No Signature Needed. Just Drop Off In Driveway. It's like they never read the instructions. 2 more attempted delivery notifications looking for a signature. I paid $40 extra for this?! It's WEEKS late. Please FIRE your driver to Brownsville. They are worthless.
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May 2023 by Lee Flores
First and last time using DHL. Called twice in morning Into company customer service and was told it would be at my selected drop off by end of day after not getting any updates I called into harlingen facility just to be told it would be delivered after the weekend. When I inquired about what happened the answers received were "someone mightve forgotten" amd " I don't know what happened". Awesome answers from a company that's once before pulled it's express delivery service because it couldn't cut it, if you ask me.
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April 2023 by Brenda Salinas
I was home when the driver was 5 stops away got a message no one was home and that delivery was tempted but this is completely false . My gate was open too I did not see anyone pas by or even make an attempt . I am not the only one as I see this is a constant issue with your drivers
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April 2023 by Aileen Fuentes
It says “ delivered “ @ 8:47 at night but yet nothing was at my doorstep. Like address is on shipping label plain and simple follow it. I need that package ?
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March 2023 by Musa Khan
They always get the address wrong and I have to come pick it up myself. It's shows delivery attempted, but no driver showed up.
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October 2022 by Graciela Saldana
Driver posted he attempted to deliver but no one was home. FALSE I've been sitting here at home all day and no one has even tried to deliver. Called customer service they will send message to local to see if someone can call me back. Still waiting for call. This is Horrible Service
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June 2022 by Daniel Ibarra
Never delivered my package
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February 2022 by kemroy hinds
Perfect
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January 2022 by G Willi
Absolutely the worst delivery experience! Video cameras show DHL never showed up but their messages say there was nobody to receive. DHL rep says they couldn't get in community gate but guard shack confirms staffing 24-7. Messages sent and phone communication with DHL is chaotic. Told that they will message me again when truck is loaded up again and then I need to try to call again and then they will get back to me with a 90 minute window. So, rolling the dice again to see if my package will arrive today! Update - got their text message that truck loaded with my package and then called them to no avail as cust service said it would be between 10am and 3pm with no guarantee or update or driver contact. So I waited and thankfully the driver got here at 9 minutes to 3pm. So, I wasted almost 2 days in waiting but finally got my package! Never DHL again!
