Metro by T-Mobile offers unbeatable prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. Customers report great customer service from friendly, professional, and patient staff who take their time to help. The staff is described as always smiling, very helpful, and outstanding. The process of switching service or porting a number is made fast and easy, with some customers receiving free phone cases and screen protectors for opening a new line. Many customers definitely recommend this store to everyone and their friends for its amazing service.